McDonalds

Sr. Manager, AI & Innovation (ServiceNow)

McDonalds$152K — $190K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in product management, solution architecture, or digital transformation (5+ with a Master's degree)
  • 3+ years of hands-on ServiceNow experience
  • Experience with ServiceNow AI & automation tools (Now Assist, Virtual Agent, Predictive Intelligence)
  • Bachelor's degree in a related field or equivalent experience
  • Passion for McDonald's values: Serve, Inclusion, Integrity, Community, and Family

Responsibilities

  • Define and execute the ServiceNow AI strategy aligned with ESM priorities
  • Pilot emerging capabilities including Agentic AI, ML solutions, and Intelligent Document Processing
  • Mentor delivery teams and champion platform excellence across global squads
  • Partner with Cybersecurity, Legal, and Compliance teams to deliver secure, GDPR-aligned solutions
  • Collaborate with ServiceNow and strategic consulting partners to maximize platform value
  • Track KPIs and business outcomes to demonstrate the value of AI-driven automation

Benefits

  • Comprehensive health insurance including medical, prescription drug, mental health, dental, and vision coverage
  • Life insurance
Full Job Description
Department Overview

Behind McDonald's digital transformation is the Global Technology Enterprise Products & Platforms (EPP) team, a group of innovators leveraging AI, IoT, and emerging technologies to create scalable business solutions. Within EPP, our Enterprise Service Management (ESM) team is committed to being a people-led, product-centric, and trusted technology partner.
We are seeking a strategic and highly motivated Sr. Manager, AI & Innovation (ServiceNow) to join our team as a high-impact Individual Contributor. In this role, you will lead the evaluation, pilot, and enterprise adoption of AI-powered capabilities across our global ServiceNow ecosystem, including Now Assist, Generative AI, Virtual Agents, and intelligent workflow automation.
You will partner with business and technology stakeholders to identify opportunities, define AI strategies, build compelling business cases, and deliver scalable solutions that enhance employee experiences and operational efficiency worldwide.

Duties

Lead the AI Roadmap: Define and execute the ServiceNow AI strategy aligned with ESM priorities.
Drive Innovation: Pilot emerging capabilities including Agentic AI, ML solutions, and Intelligent Document Processing.
Influence Globally: Mentor delivery teams and champion platform excellence across global squads.
Ensure Compliance: Partner with Cybersecurity, Legal, and Compliance teams to deliver secure, GDPR-aligned solutions.
Manage Key Partnerships: Collaborate with ServiceNow and strategic consulting partners to maximize platform value.
Measure Impact: Track KPIs and business outcomes to demonstrate the value of AI-driven automation.

Qualifications

Preferred Qualifications
  • 7+ years in product management, solution architecture, or digital transformation (5+ with a Master's degree).
  • 3+ years of hands-on ServiceNow experience.
  • Experience with ServiceNow AI & automation tools (Now Assist, Virtual Agent, Predictive Intelligence, etc.).
  • Bachelor's degree in a related field or equivalent experience.
  • Passion for McDonald's values: Serve, Inclusion, Integrity, Community, and Family.

Technical & Professional Skills
  • Strong knowledge of ServiceNow (ITSM, ITOM, HRSD, CSM, CMDB/CSDM).
  • Experience working in Agile/Scrum environments.
  • Ability to manage vendor and consulting partner relationships.
  • Excellent communication skills with the ability to translate complex technical concepts into business value.


Salary Range

Minimum Base Pay $152,678.00
Max Base Pay $190,847.00

Work Requirements: Remote Position

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

About McDonalds

McDonald's Careers

Join the vibrant team at McDonald's, a global leader in the fast-food industry, and be part of a company known for its exceptional culture and commitment to innovation and leadership. At McDonald's, we offer a range of job opportunities that cater to a variety of skills and professional aspirations, making it an ideal place to jumpstart or advance your career. Work You'll Do At McDonald's, every position is an opportunity to grow. Whether you're looking for an entry-level role or a managerial position, you'll find that McDonald's supports your career ambitions with robust training programs and growth opportunities. Our team is dedicated to helping you develop the leadership and professional skills necessary for success in any endeavor. Join our diverse team and contribute to a culture that values innovation, leadership, and diversity. McDonald's is not just a workplace but a community where you can thrive professionally and personally. McDonald's Employment Benefits Choose a career at McDonald's and enjoy a comprehensive benefits package that supports both your professional and personal life. From competitive salaries and health benefits to employee discounts and flexible schedules, McDonald's is committed to the well-being of our team members. We also offer exclusive leadership and diversity training programs that empower our employees to take on new challenges and lead with confidence. Internship Opportunities Kickstart your career with a McDonald's internship. Our internships provide invaluable workplace experience and a chance to develop essential skills in a supportive environment. Interns at McDonald's work on real projects, learn from industry leaders, and gain exposure to the operational excellence that drives our global success. Innovation at McDonald's At the heart of McDonald's culture is a drive for innovation. We continuously seek innovative solutions to enhance the dining experience of our customers and improve our operational efficiencies. By joining our team, you'll collaborate on exciting projects that push the boundaries of what's possible in the fast-food industry. Networking and Professional Development McDonald's encourages professional development and networking through various initiatives and platforms. Connect with colleagues, mentors, and industry leaders who can help you navigate your career path and achieve your professional goals. Our commitment to career development is reflected in our ongoing training programs and our proactive approach to internal promotions and hiring. Join Our Team Explore the job opportunities at McDonald's and find the position that matches your skills and interests. We are hiring creative, curious, and motivated individuals who are ready to contribute to our dynamic team. Check out our open positions and apply today to take the first step towards a rewarding career at McDonald's. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here at McDonald's. Subscribe to our careers blog and personalize your experience to receive updates that align with your career interests. McDonald's is more than just a company—it's a place where you can make a difference. Join us and help shape the future of the fast-food industry while building a career that you can be proud of.
Learn more about McDonalds
Size
200,000 employees
Market Cap
$194.1 billion
Industry
Net Income
$4.7 billion
Founded
1955
5 Year Trend
-1.2%
Revenue
$19.2 billion
NASDAQ

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