Salary: $56.23 - $65.54 Hourly
Location : Seattle Municipal Tower, 700 5th Ave., Seattle, WA
Job Type: Classified Civil Service, Regular, Full-Time
Job Number:
Department: Seattle City Light
Opening Date: 08/28/2026
Closing Date: 9/22/2026 4:00 PM Pacific
Language Premium: No

Position Description
Seattle City Light is recruiting for a Senior Management Systems Analysts to provide ongoing business and systems support for customer-facing technologies within the Customer Technologies group.
This position is part of the CIS Operations Team, which manages Seattle City Light's core customer information systems including Oracle CCB, MSCS (metering system), the USW Customer Portal, and all related interfaces and integrations. The analyst will report to the CIS Operations Manager and work collaboratively with teams across Seattle City Light, Seattle Public Utilities (SPU), and IT.

This position reports to the CIS Operations Manager.
Job Responsibilities
Here is more about what you'll be doing:

• Perform system design, analysis and continued development of technology projects involving considerable scope, complexity
• Identify, document and communicate business needs to Business Owners and Management
• Develop work plans and goals for technology projects based on departmental objectives and priorities
• Lead end user groups in the design, development, implementation and modification of systems
• Create procedures and train end users on new system functionality and enhancements
• Assess policy or rule changes to determine impacts on business processes and configuration
• Participate in solution analysis and design for project scope and requirements
• Identify and recommend improvements to processes, policies, or procedures
• Configure, test and implement business system solutions
• Provide support to impacted workgroups to resolve issues, answer questions; clarify system processes

Qualifications
Required Qualifications:

In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has:

Requires three years of experience in systems, operations, procedures, research or analysis and a Bachelor's degree in business or public administration, finance, computer science or a related field (or a combination of education, training or experience that provides an equivalent background required to perform the work of the class).

Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:

• Specialized knowledge and expertise with utility business processes
• Experience in working with the USW Customer portal
• Experience with SQL, CCB & MSCS.
• Excellent organizational and time management skills
• Strong analytical and critical-thinking skills
• Effective oral and written communication skills
• Ability to work effectively with all levels of the organization
• A strong team-focused mindset
• Flexibility in working hours
• Experience creating clear, concise root-cause analysis documentation
• Experience in developing procedures

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Emergency Response Commitment:

Seattle City Light is committed to reliable service during emergencies. Through our Emergency Response Program, each employee is assigned a role-usually aligned with their regular duties-to support emergency operations. Your participation is required and vital to helping the utility stay prepared and serve our community when it matters most.

Additional Information
The full salary range for this position is $56.23 to $65.54 per hour.

Application Process

Please submit the following with your online application:

• A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement
• A current resume of your educational and professional work experience.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the , and the A driving history review may be conducted in compliance with Applicants will be provided an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at:

01

Do you possess a current, valid Washington State Driver's License?

• Yes
• No, but I can obtain a valid Washington State Driver's License by the time of hire.
• No, and I will not be able to obtain a valid Washington State Driver's License.

02

Which below best describes your highest completed level of education?

• Some High School
• High School Diploma or GED
• Some college
• Vocational/Technical Certificate
• Associate Degree
• Bachelor's Degree
• Master's Degree
• Doctorate Degree
• Professional Degree
• Other

03

o Please select the option that best describes your experience with utility billing and metering systems such as Oracle CCB and MSCS?

• None
• Less than 1 year
• 1 to 2 years
• 3 to 4 years
• 5 or more years

04

Describe your experience with utility billing and metering systems such as Oracle CCB and MSCS:
05

Please select the option that best describes your experience in business analysis:

• None
• Less than 1 year
• 1 to 2 years
• 3 to 4 years
• 5 or more years

06

Please describe your experience working within a cross functional team that supports multiple departments and engages with individuals at all levels of the organization:
07

Describe your experience in executing QA and/or User Acceptance testing and test planning. Please include your documentation steps:
08

Is there any additional information you would like to share that highlights why you are an exceptional candidate for this position?
Required Question