As the
Senior Lean Operations Manager, you will lead all aspects of work driving continuous improvement culture and embedding Lean principles across the IDEXX enterprise. Managing a team of Lean Leaders, you will be responsible for supporting the IDEXX Excellence System, driving process optimization and productivity improvements.
The ideal candidate brings management experience, possesses robust problem-solving skills and has a proven track record of implementing Lean principles within an operating system to achieve measurable results.
PRIMARY DUTIES AND RESPONSIBILITIES:
Develops, implements, and sustains Lean transformation strategies aligned with the IDEXX Excellence System.
- Conducts value stream mapping to identify inefficiencies and areas for improvement.
- Establishes and monitors KPIs to track continuous improvement efforts.
- Collaborates with leadership to prioritize improvement opportunities and allocate resources.
- Manages staff and/or supervisors of the Lean team within Operational Excellence, planning and assigning work, monitoring activities and evaluating performance.
- Manages escalated/critical issues.
- Administers employment actions, provides coaching and guidance to staff and promotes staff training and development.
- Contributes to development of strategy and direction.
- May coordinate work of outside vendors and contractors.
- Communicates with other related departments to coordinate work and resolve issues as needed.
- Provides internal and/or external customer feedback and leads/participates in teams related to new or ongoing project work and other areas as needed.
- Utilizes data, metrics and system tools to ensure efficiency and to maximize customer experience.
- Identifies problems, obstacles and opportunities and proactively acts to address issues. Strives for continuous improvement.
- Prepares reports and other information summarizing work activities and reports results to peer groups as well as senior management.
- Prepares various analyses as needed to highlight issues and resolve questions.
EDUCATION:
- Bachelor's degree in Engineering, Business Management, Operations or equivalent combination of education and experience required. Master's degree or equivalent preferred.
REQUIRED SKILLS AND ABILITIES:
- 7+ years of management skills and ability.
- Proficiency in Lean methodologies and operating system deployment
- Ability to organize, prioritize and direct work activities.
- Experience with ERP systems and process mapping software
- General business knowledge required, including specific knowledge of businesses supported.
- Excellent customer service and business relationship-building skills required.
- Reasoning, problem solving and analytical skills to resolve issues.
- Project management and change management skills and abilities.
- Communication skills, both verbal and written.
- Personal computer skills, including Microsoft Office.
PHYSICAL DEMANDS:
- Extensive sitting, standing and computer use.
- Extend and reach with hands and arms and use hands and fingers.
- Occasionally required to climb, balance, bend, stoop, kneel or crouch.
- May be required to lift, move and carry up to 50 pounds.
- Fluency in the English language
- Travel required.
- Some positions may work with exposed moving electro-mechanical parts and may require proper protective equipment
WORK ENVIRONMENT:
- General office environment.
- Normal office noise level, with occasional moderate noise.
LEVELING GUIDE:
- Provides leadership and direction typically though Managers and potentially Sr Managers. Develops departmental plans, including business and/or organizational priorities.
- A large, strategically important unit/group/area/function/program with a large market.
- Related unit/group/area/function/program(s) with a large market.
- A moderately-sized unit/group/area/function/program(s) covering a major region.
- In some instances is responsible for function/program only without subordinate Managers/Supervisors/Staff.
- Adapts and executes functional or departmental business plans and contributes to the development of functional or departmental strategies. Frequently has multi-country responsibilities. Objectives for assigned unit/area defined by upper management. Latitude to make decisions to achieve defined goals. Failure to achieve objectives will have major impact on unit and the organization.
- Decisions are guided by Company and functional strategies, priorities and resources.
- Brings together multiple disciplines and specialties to solve complex problems.
- Typically 7+ years' Supervisory/Managerial experience, with in-depth experience in the areas managed. Proven leadership skills.
What you can expect from us:- An annual salary target of $160,000K - $170,000K
- Opportunity for annual cash bonus
- Opportunity for performance based annual merit increase
- Health / Dental / Vision Benefits Day - One
- 5% matching 401k
- Generous PTO benefits
- Additional benefits including but not limited to pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and m
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