Overview:
As a leader in the Customer Solutions Management organization you will lead a team that is responsible for guiding and advancing AWS customers along their multi-year journey to the cloud. You will recruit, develop, and support a group of highly talented individuals that are obsessed with our customers success. Using your experience, you will work with your team, sales and other leaders across AWS to drive strategy, accelerate customer's journey to the cloud, improve customer engagement, drive adoption and expansion of customer's footprint on AWS, solve problems, and foster the rapid growth of the organization.
The Customer Solutions Management role is a function that owns our customers journey throughout the adoption, go live and insures we are continuing to provide value as we increase retention and expand the customer's footprint on AWS. The team guides our customers through the technology, operational, educational and governance aspects of a successful AWS cloud journey. They interface with customer and AWS leadership, driving collaboration between other core account groups.
In this role, you will be technically capable and credible in your own right as well as effective in shaping the customer journey and skills of your team. You must enjoy learning and introducing new concepts in order to help colleagues and customers embrace and adopt new technology. Furthermore, thought leadership in terms of looking beyond the technology and helping to develop out mechanism to help our customers be successful with AWS. You will help team members ramp-up on AWS as well as develop speaking, writing, presentation, and executive interaction skills. You will need to be adept at interacting, communicating and partnering with other departments within AWS such as our sales, services, marketing, and professional services, as well as representing your team to executive management.
Key job responsibilities
Key Responsibilities:
• Lead and develop a team of leaders, and individual contributors, potentially across multiple locations
• Design and implement team structures and mechanisms to meet long-term business goals
• Establish and maintain best practices for talent development and team performance
• Set strategic direction and priorities based on customer needs and business objectives
• Drive operational excellence and process improvements across the organization
• Build and maintain strong relationships with senior stakeholders internal and external
• Drive cross-functional collaboration across Sales, Solutions Architecture, Enterprise Support, Partner teams, Service Teams, and Specialists Teams
• Manage complex escalations and critical issue resolution
BASIC QUALIFICATIONS
- 7+ years of large-scale IT deployment or program experience
- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 7+ years of technology role experience
- Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field
- Knowledge of distributed applications and the engineering lifecycle from conception to delivery
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in a technology role
- Experience in large-scale IT deployment or programming
PREFERRED QUALIFICATIONS
- Experience implementing AWS/cloud services
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience managing large technical programs, particularly at high growth startups or large enterprises
- Experience working in a sales organization
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Irvine - 201,000.00 - 272,000.00 USD annually
USA, CA, San Francisco - 231,200.00 - 312,800.00 USD annually
USA, CA, Santa Monica - 201,000.00 - 272,000.00 USD annually
USA, GA, Atlanta - 201,000.00 - 272,000.00 USD annually
USA, NY, New York - 221,100.00 - 299,200.00 USD annually
USA, VA, Arlington - 201,000.00 - 272,000.00 USD annually
USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually
