Organization:

VICTR

Job Summary:

Sr. IT Project Manager - VICTR

JOB SUMMARY:
Responsible for leading activities of the project team independently. Identifies appropriate resources needed, and develops schedules to ensure time completion of project. Coordinates the activities of the team by becoming familiar with system scope and project objectives, as well as the role and function of each team member. Leads project teams. Coaches the development of other Project Managers. Implements complex large/multiple projects. Leads and manages the All of Us Research Program’s Researcher Workbench Support and Training program, including direct supervision of some staff members. Provides similar support program leadership at a smaller scale for other biomedical research programs on an as needed basis.

This position will work normal business hours Monday – Friday and offer the opportunity to work remotely.

About the All of Us Research Program:
The All of Us Research Program, directed through the National Institutes of Health (NIH), is a nationwide effort to accelerate health research by building a large, diverse resource of health information from participants across the United States. It combines multiple data types—surveys, electronic health records, physical measurements, and genetic data - to support studies on how biology, environment, and lifestyle affect health. The program makes data available to approved researchers through the secure, cloud-based All of Us Researcher Workbench, which is hosted on Verily Workbench and provides tools for cohort discovery and analysis. Researchers access and analyze data in-platform rather than downloading raw participant-level data, helping protect participant privacy while enabling collaboration and reproducible research. The Workbench currently supports more than 23,000 registered researchers from across the world. This role falls within the All of Us Researcher Workbench Support, Education, and Training team that provides technical and administrative support to researchers using tools and data.

About the Department:
The Vanderbilt Institute for Clinical & Translational Research (VICTR) is Vanderbilt’s virtual home for clinical and translational research. Supported by Vanderbilt University Medical Center’s Office of Research and the NIH-sponsored Clinical and Translational Service Award (CTSA), the mission of the institute is to transform the way ideas and research discoveries make their way from origin to patient care. VICTR functions to help researchers and clinicians do their jobs better by providing tools and support to improve the quality of research, publications, grant writing, and training for future doctors and researchers. For more information, please visit https://victr.vumc.org/.

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KEY RESPONSIBILITIES:

• Coordinates and oversees all phases of the project. Includes end-to-end management of support-and-training program operations, deliverables, timelines, and service quality for the All of Us Researcher Workbench support, training, and education team.
• Ensure timely completion of tasks in line with project objectives. Develops and maintains team workplans, schedules, and staffing coverage to meet support expectations (in coordination with the program director).
• Provide customers and leadership support through project management. Provides researcher-facing and stakeholder-facing support through implementation of structured intake, triage, and communications (email and webinars) and routinely briefs leadership/NIH stakeholders on status, trends, risks, and planned improvements.
• Develops, implements, and maintains team plans and SOPs for triaging technical and administrative support questions from researchers, including intake workflows via email and webinar-based support.
• Oversees creation, publication, and ongoing updates of online training guides and instructional content to enable researcher onboarding and self-service learning.
• Establishes escalation pathways and coordinates with engineering teams to escalate technical issues and drive collaborative solutioning through to resolution; tracks outcomes and ensures communication back to researchers/stakeholders.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

PROJECT COMMUNICATIONS (ADVANCED)

Demonstrates the uppermost levels of expertise in conducting project communications in challenging and complex situations. Demonstrates ability to deliver complicated information effectively and efficiently, selecting the appropriate message for the audience. Facilitates open communication across functions and within unit. Able to highlight and emphasize major ideas, issues and points dramatically and effectively. Often takes a lead role in highly pressurized situations when there is a need to communicate critical project information. Consistently delivers project communications products and services in a creative and imaginative manner while setting a standard for others. Contributes to the development of project communications best practices for the organization. Demonstrates ability to communicate effectively with NIH stakeholders, researchers, internal leadership, and engineering partners, translating support trends and technical issues into clear updates and action plans.

PROJECT COORDINATION - (ADVANCED)

Manages interdependencies among multiple related and unrelated projects whose coordinated delivery is required to achieve higher organizational objectives. Identifies opportunities for cross-discipline participation. Develops and documents project policies and procedures. Manages the overall coordination, status reporting, and stability of major project efforts, ensuring that project goals and objectives are met within agreed upon time, scope, and resource requirements. Contributes to the development of Project Coordination best practices for the organization. Develops and maintains support operations SOPs, triage workflows, and training publication processes to ensure consistent service delivery across biomedical research programs.

PROJECT ISSUES MANAGEMENT (ADVANCED)

Demonstrates the uppermost levels of expertise in resolving project issues in challenging and complex situations. Often takes a lead role in highly pressurized situations when there is a need to resolve high priority issues. Manages internal and external project issues in a way that brings disparate resources together to resolve issues and complete action items that contribute to the success of the project. Consistently delivers solutions in a creative and imaginative manner while setting a standard for others. Contributes in the development of best practices for Issues Management for the organization. Skilled in managing researcher-reported issues through intake, prioritization, escalation, and resolution, including coordination with engineering teams and closing the loop with end users and stakeholders.

PROJECT PLANNING - (ADVANCED)

Demonstrates ability to forecast resource needs, identify and break work down into discrete and measurable tasks, set priorities, define dependencies, schedule activities, prepare acceptance criteria and organize work for large, complex projects requiring diverse functions and/or operations. Continuously monitors and follows up on buyins and commitments. Competently handles multiple projects simultaneously, balancing and scheduling tasks requiring dependencies and those which can be accomplished independently. Accurately estimates and plans complex projects and assignments. Maintains perspective between the overall picture and the details. Is proficient in the advanced features of project management tools. Plans and schedules recurring support and training activities (e.g., webinars, content release cycles, staffing rotations), while balancing multiple concurrent initiatives

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree (or equivalent experience)
• 5 years of relevant experience

PREFERRED QUALIFICATIONS:

• Strong communication skills
• Experience working on large biomedical research programs
• Experience working with cloud-based systems
• Experience developing and managing educational and/or researcher-facing technical instructional materials or content
• Great comprehension and understanding of data science and analysis principles  

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

5 years

Education:

Bachelor's (Requi