Job Description
The Senior Change and IT Release Analyst is responsible for governing and executing the IT Change Management process, ensuring changes are effectively evaluated, authorized, and implemented with minimal risk to the organization. This role partners with IT teams and vendors to drive quality, accountability, and continuous improvement in change practices.
This role is expected to operate with a high degree of autonomy and actively contribute to the evolution of the Change Management function, including influencing process improvements, platform enhancements, and cross-team adoption of best practices.
Collaborate on ServiceNow enhancements, including workflow improvements, automation opportunities, and reporting capabilities
Partner with engineering and development teams to evolve change and release practices, supporting increased efficiency, automation, and alignment with modern delivery models
Facilitate CAB meetings, ensuring effective decision-making, readiness, and clear stakeholder communication
Review andvalidatechange records for completeness, accuracy, CI alignment, and appropriate riskclassification
Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused.
In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.
Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.
Salary Range
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
*Based on annual corporate goal achievement and individual performance.
$107,901.00 - $172,642.00
Skills
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