Job DescriptionPosition Title:Sr. Global Solutions Engineer Location:Dallas, TX | Austin, TX | Denver, CO | Boston, MA | Ashburn, VA | New York, NY | Miami, FL | Charlotte, NC | San Francisco, CA
Your roleThis is a high-impact, customer-facing technical leadership role supporting Digital Realty's largest and most strategic customers. You will own the technical relationship across the full lifecycle of an opportunity - from discovery and solution design through contracting and deployment - acting as the primary liaison between customers and internal teams.
You'll play a critical role in driving customer success by translating business and technical requirements into engineered solutions, ensuring opportunities progress smoothly while delivering a best-in-class customer experience.
What you'll do- Lead technical engagement with customers, including site tours, sales calls, solution design, pricing support, and contract negotiations
- Act as the central hub for technical and engineering communications across internal and external stakeholders
- Discover and evaluate customer requirements, designing fit-for-purpose data center solutions
- Engineer and cost solutions for large, complex customer opportunities
- Own and complete technical responses for RFIs, RFPs, and RFQs
- Serve as a subject matter expert on data center infrastructure, building systems, and white-space fit-outs
- Partner with Design & Construction, Operations, Implementation, and Portfolio teams to support project delivery
- Support technical account planning, pipeline reviews, and sales forecasting
- Represent Digital Realty at industry events and technical forums
- Monitor industry trends and provide insights to support strategic customer accounts
What You'll NeedBachelor's degree required in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field
- Hands-on, in-field experience in the data center industry supporting infrastructure such as:
- Electrical / power systems or
- Mechanical / cooling systems
- Pre-sales experience is required (Sales Engineering / Solutions Engineering preferred)
- Does not need to be a quota-carrying salesperson
- Must be comfortable working closely with sales teams and engaging directly with customers in a client-facing, pre-sales capacity
- 5+ years with a data center or colocation provider OR 8+ years in a related field (telecom, networking, engineering consulting, mission-critical facilities)
- Proven ability to engage directly with customers and translate requirements into technical solutions
- Strong cross-functional collaboration across engineering, construction, operations, and commercial teams
- Technical expertise in at least one area: networking, electrical systems, cooling systems, monitoring & controls, or mission-critical infrastructure
- Experience supporting technical sales cycles and managing customer opportunities
- Strong communication and presentation skills, including engagement with senior stakeholders
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and strong organizational skills
- Proficiency in MS Office, AutoCAD, and Adobe Acrobat
