Amazon

Sr. Global Brand Engagement Manager, Customer Trust External Relations

Amazon$115K — $160K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of program or project management experience
  • Ability to leverage data and metrics for improvement
  • Experience in owning program strategy and communicating to senior leadership
  • Bachelor's degree
  • Intermediate knowledge of Excel, including advanced formula use
  • Understanding of intellectual property protection legal frameworks

Responsibilities

  • Develop and maintain relationships with global brands regarding customer trust issues
  • Collaborate with external stakeholders to devise strategies for industry challenges
  • Create policy recommendations for improved brand protection enforcement
  • Work with Amazon teams to identify and mitigate brand threats
  • Partner with Legal to promptly address escalated issues
  • Engage with internal teams to resolve vendor concerns
  • Present educational content at conferences and external meetings

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription, life insurance)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement coverage
Full Job Description
Amazon's Customer Trust External Relations organization is looking for a Global Brand Engagement program manager. In this role, you will be an integral part of the team leading Amazon's global brand protection efforts engaging with brand owners to ensure that customers can buy with confidence on Amazon. You will own relationships with intellectual property owners on issues such as product authenticity, product integrity, copyright and trademark, and other product quality issues. You will also have the opportunity to contribute to the development of policies, processes, and tools ensuring Amazon is a safe and trustworthy store. The ideal candidate possesses strong business judgment, analytical thinking, is comfortable managing multiple responsibilities within a fast-paced environment, and has demonstrated experience in developing and implementing brand protection strategies. Exceptional communication, solution-oriented and relationship-building are essential attributes to succeed in this role.

Key job responsibilities

In this position you will:
• Develop and maintain key relationships with external stakeholders including global brands on customer trust issues.
• Work with global external stakeholders to develop strategies for tackling unique industry challenges.
• Develop policy recommendations to improve both reactive and proactive enforcement, maximize automation, and efficiency in resolving brand owner concerns, and identify and achieve measurable outcomes.
• Work closely across Amazon on processes and tools to identify threats to brands and to Amazon's customers and sellers.
• Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive escalations.
• Liaise with internal business teams to address vendor concerns.
• Participate in conferences and external meetings focused on product integrity issues. This will include frequent domestic and international travel (~25%).
• Develop and deliver educational and training materials for both internal and external consumption.

BASIC QUALIFICATIONS

- 7+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Bachelor's degree

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

- Proven working knowledge of IP protection legal and regulatory landscape.

PREFERRED QUALIFICATIONS

- Experience working cross functionally with tech and non-tech teams

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Recognized contributor within the IP and brand protection industry.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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