Sr GCC Tech Analyst has achieved technical proficiency and knowledge of electronic trading systems.

The analyst is expected to demonstrate the following traits:
• Strong customer service talent that continually strives to achieve customer satisfaction
• Sound verbal, written, and analytical skills that showcase thoughts, problems, and solutions
• Proactive and self-motivated, effort driven work ethic that strives to over achieve
• Excellent teamwork qualities that enhance the group is a must-have.
• Flexibility within their role as the needs of CME Group change due to new technology

Responsibilities will include and not be limited to the following:
• Field customer inquiries relating but not limited to Globex functionality, market events, connectivity, business technology, and product schedules
• Fluently conduct architectural discussions regarding current and future states of Globex or other trading systems
• Perform technical investigations for both internal and external clients - be able to articulate difficult and complex problems and solutions to a broad range of audiences
• Develop ad-hoc queries and perform complex data analysis to support or change policy, process, procedures and technology
• Support of all deployments including bug fixes and new functionality (This may include weekend or after-hours support from time to time)

Principle Accountabilities:
Utilizing skilled proficiency, execute duties that provide accurate, precise, timely information to consumers of our services while minimizing risk to these consumers and to CME Group. Quickly identify the business need in order to understand the consequence and impact. Measure the sense of urgency and determine the best course of action.

The Senior Analyst will display a working knowledge of the following GCC Tech and GCC primary duties:
• Critical assistance involving order cancel, status, and net positions
• Provide functional and technical support for our all electronic trading and clearing systems and applications such as iLink, MDP, CME Direct, Drop Copy, STP, Corvil, Splunk, FIX Protocol, etc.
• Proactively perform mission-critical impact analysis utilizing all tools at your disposal
• Respond, investigate and properly escalate alerts and issues impacting system/market performance and integrity
• Continually evaluate current process and procedure and when necessary improvise and introduce new ways to improve efficiency

Customer Service - Support and foster the image and brand of GCC and CME Group through all interactions with customers.
The Senior Analyst will consistently display the following characteristics:
• Professional communication and conduct
• Friendly tone through written and verbal correspondence
• Provide concise, thoughtful, and deliberate responses
• Accountability for one's actions/work
• Treat customer concerns with high importance

Teamwork - Continue to strengthen the GCC's culture of teamwork by identifying and maximizing opportunities for cooperation, coordination and collaboration.
The candidate should be able to consistently demonstrate:
• Be approachable, courteous and proactive to teammates requiring assistance
• Receptive to feedback and a willingness to improve
• Possess a solution oriented mindset when confronted with challenges or when voicing concerns
• Ensure the team is knowledgeable and prepared for upcoming enhancements when learning of new information or running point on an effort

Qualifications
3+ years of trading industry experience
Prior experience supporting customers via verbal and written communication
Proficient in MS Windows and MS Windows Office suite
Familiarity with Unix based systems - using the command line
Understanding of the FIX Protocol

Preferred
Basic understanding of network protocols, topology and tools
Familiarity with databases - Oracle and/or Hadoop experience
Prior experience (and enjoyment) working within a mission-critical, time-sensitive and high stress environment
Advanced experience using Excel
Futures industry experience

This role supports the U.S. Second Shift - Sunday-Thursday, 10am-6:30pm CST. Please note, the schedule is potentially subject to change. This role is hybrid and requires the incumbent to be onsite in our Chicago office 3 days a week, with flexibility.

CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $81,100-$135,100. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.