Hertz Global Holdings, Inc

Sr. Experience Intelligence Analyst

Hertz Global Holdings, Inc • $100K *
Atlanta, GA 30349In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required.
  • 3 years of analytics experience in relevant fields necessary.
  • Strong SQL skills required for data manipulation.
  • Proficiency with Tableau, Power BI, or similar visualization tools.
  • Experience with complex and messy datasets preferred.
  • Curious mindset with an AI-forward approach to analysis.
  • Strong communication skills for executive-ready presentations.

Responsibilities

  • Analyze various data types to uncover patterns and improvement opportunities.
  • Synthesize feedback from multiple listening sources into actionable insights.
  • Develop KPIs and frameworks to measure customer experience and business impact.
  • Translate complex datasets into clear recommendations for stakeholders.
  • Communicate hypotheses, data limitations, and suggested actions clearly.
  • Collaborate across functions to tie insights to accountable actions and outcomes.
  • Utilize data visualization and AI tools for enhanced analysis and reporting.

Benefits

  • 40% off any standard Hertz Rental.
  • Paid Time Off.
  • Medical, Dental & Vision plan options.
  • Retirement programs with 401(k) employer matching.
  • Paid Parental Leave & Adoption Assistance.
  • Educational Reimbursement & Discounts.
  • Employee Assistance Program for employees & family.
Full Job Description
Job Description

Day in Life:

This role is a corporate Customer Experience position responsible for helping Hertz build a more modern, data-driven, and action-oriented understanding of the customer experience. The Sr. Analyst will analyze customer feedback, operational performance, transaction data, and customer behavior to identify where the experience is working, where it breaks down, and what actions can improve customer and business outcomes.

The ideal candidate is a strong analyst who is curious, AI-forward, comfortable working with messy data, and able to connect structured and unstructured customer signals with business data to develop clear insights, recommendations, and measurable impact.

In practice, this may include analyzing customer experience performance, reviewing survey verbatims and service interactions, connecting feedback to operational or transactional data, using SQL and modern data tools to investigate root causes, leveraging AI tools to accelerate analysis and synthesis, building repeatable reporting views, and preparing clear recommendations that help cross-functional teams improve the customer experience.

This position starts at $100K commensurate of experience.

What You'll Do:
  • Analyze customer feedback, operational data, transaction data, and customer behavior to identify patterns, root causes, and improvement opportunities.
  • Synthesize structured and unstructured feedback from surveys, service interactions, reviews, and other listening sources.
  • Develop clear measurement approaches, KPIs, and analytical frameworks to quantify customer experience performance and business impact.
  • Translate complex data and customer signals into concise insights, recommendations, and next steps business partners can act on.
  • Clearly communicate what is known, what is still a hypothesis, where data limitations exist, and what actions should follow.
  • Partner cross-functionally to connect insights to practical actions, accountable owners, and measurable outcomes.
  • Use SQL, modern data platforms, data visualization tools, and AI-enabled workflows to improve speed, quality, scalability, and repeatability of analysis.
  • Build dashboards, reporting views, analytical tools, and reusable data assets that help leaders monitor performance and identify where and when action is needed.
  • Leverage AI tools to support customer comment analysis, data exploration, coding assistance, analytical QA, insight development, and workflow automation.
  • Operate with ownership, urgency, and collaboration while helping the team move from reporting activity to measurable customer and business improvement.
  • Bring structure, curiosity, accuracy, and sound judgment to ambiguous customer and business problems.
  • Document metric definitions, assumptions, data limitations, and QA checks to ensure insights are trustworthy and repeatable.


What We're Looking For:
  • Bachelor's degree or equivalent experience required.
  • 3 years of experience in analytics, customer insights, operations analytics, product analytics, commercial analytics, consulting, or a similar quantitative/business field required.
  • Strong SQL skills required.
  • Experience with Tableau, Power BI, Databricks dashboards, or similar data visualization tools.
  • Strong analytical judgment with the ability to move from data to insight to recommendation.
  • Experience working with large, complex, and often messy datasets.
  • Experience analyzing customer feedback, survey verbatims, contact center data, reviews, or other unstructured feedback at scales preferred.
  • AI-forward mindset with demonstrated curiosity and willingness to use modern AI-enabled tools to improve analytical speed, quality, synthesis, and repeatability.
  • Strong written and verbal communication skills, including the ability to create concise executive-ready summaries.
  • High attention to detail and strong commitment to data accuracy, QA, and reporting governance.
  • Flexible and adaptable; able to work effectively in ambiguous situations.
  • Results-driven, curious, and comfortable challenging assumptions.
  • Ability to collaborate with internal and external stakeholders across multiple functions and locations.
  • Preferred experience in travel, hospitality, mobility, retail, logistics, customer operations, or service-intensive industries.


What You'll Get:
  • 40% off any standard Hertz Rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more


About Hertz Global Holdings, Inc

Hertz is the largest worldwide airport general use car rental company with more than 1,700 airport locations in the U.S. and more than 1,300 airport locations internationally. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, Carfirmations,?Mobile Wi-Fi, and unique vehicles offered through the Adrenaline, Dream, Family,?Fun,?Green and Prestige Collections set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Hertz 24/7 hourly car rental business and sells vehicles through its Rent2Buy program. The company also owns Hertz Equipment Rental Corporation (HERC), one of the largest equipment rental businesses with more than 355 locations worldwide offering a diverse line of equipment and tools for rent and sale. HERC primarily serves the construction, industrial, oil, gas, entertainment and government sectors.

Hertz Global Holdings, Inc Careers

Join the dynamic team at Hertz Global Holdings, Inc, a global leader in the car rental industry, and drive your career forward with one of the most recognized companies worldwide. At Hertz, we offer more than just job opportunities; we provide a platform for professional growth and innovation in a workplace that values diversity and leadership.

Work You’ll Do

Embark on a career journey with Hertz Global Holdings, Inc, where you will be part of a team that champions digital transformation and leads with a forward-thinking approach in the mobility sector. Our employees are equipped with the skills to master complex challenges and leverage technology for streamlined solutions.

Innovate and Lead

At Hertz, innovation isn't just another buzzword—it's the backbone of our operations. Join us and contribute to initiatives that redefine industry standards and enhance customer experiences globally. With a focus on continuous improvement and technology-driven solutions, your work at Hertz will set new benchmarks in the industry.

Grow Your Career

Hertz believes in nurturing talent and providing our team with the education and tools they need to succeed. From leadership training programs to hands-on internship experiences, our commitment to professional development ensures that your career trajectory is always upward. With diverse job opportunities across various functions, Hertz empowers you to excel in your chosen field.

Be Part of Our Culture

Our company culture thrives on teamwork, diversity, and a commitment to excellence. At Hertz, you will work alongside industry experts who are enthusiastic about mentoring and sharing knowledge through robust networking and training programs. We celebrate different perspectives and encourage our team members to bring their unique insights to the table.

Benefits and Perks

Choosing a career at Hertz Global Holdings, Inc means opting for a path filled with rewarding experiences and comprehensive benefits. We value our employees’ well-being and offer competitive packages that include health, financial, and lifestyle benefits to ensure a balanced and fulfilling professional life.

Explore Job Opportunities

Whether you are looking for an internship, a full-time position, or a leadership role, Hertz offers a range of employment options to match your career aspirations. Enhance your resume through challenging projects, engage in high-impact strategies, and interview for roles that elevate your career to new heights.

Join Our Team

Ready to accelerate your career? Search open positions that align with your skills and interests on our Careers page. At Hertz, we are always on the lookout for passionate, curious, and solution-driven team players who are ready to drive the future of mobility.

Stay Connected

Keep up to date with the latest industry trends, career tips, and company news by subscribing to our Careers Blog. Personalize your experience by signing up for job alert emails tailored to your preferences and be the first to know about exciting and rewarding opportunities at Hertz Global Holdings, Inc.

Hertz Global Holdings, Inc—Where Careers Are Driven.

Learn more about Hertz Global Holdings, Inc
Size
23,000 employees
Market Cap
$4.8 billion
Industry
Transportation
Founded
1918
5 Year Trend
-3.6%
NASDAQ
HTZ
* Ladders Estimates

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