What you'll be doing...

The Edge Transport & Firewall NMC (ETF-NMC) is seeking motivated and driven engineers to support management of Verizon's Official Telecom Next Generation Network (OTNGN), eNSE, VCP, and various platforms across the network. We are a 24x7 highly visible Operations environment, which focuses on ensuring that the network remains available, reliable, and secure. The eNMC offers effective network management tools and standard processes to communicate network events across the business, related to short-term break/fix outages to longer-term issues. Continuous improvement drives our business and troubleshooting working strategies that will minimize network events in our Voice and Data Networks.

• Monitoring (voice/data) network architectures relating to system performance impairments, hardware/software faults, and responding to network alarms and events.

• Generating, driving, and updating problem-tracking tickets via multiple systems and continually improving business practices.

• Performing triage, fault isolation, and remediation of network events.

• Working with external and internal Verizon organizations, coordinating and troubleshooting network events.

• Providing timely and accurate network technical assistance to leadership and external teams by communicating technical details in a clear and concise status update during network events.

• Leading bridges with cross-functional teams, ensuring the call remains focused and productive.

• Guiding and training fellow engineers.

• Monitoring call systems, alerts, and reporting to make sure the team addresses issues in a timely manner.

• Maintaining summaries of impacting bridges so that the information can be sent to leadership at an appropriate interval.

• Providing support and direction for the integration of standard processes within the organization.

• Building and maintaining excellent communication and relationships with several cross-functional teams.

What we're looking for

You’ll need to have:

• Associate’s degree or two or more years of work experience.

• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Willingness to work any shift, based on the needs of the business.

• Experience in routers, switches, firewalls, load balancers, and connection correlation from end-to-end.

• Experience in Nokia, Cisco, Juniper, and F5 devices

Even better if you have one or more of the following:

• A degree in Computer Science or Engineering

• A Business Certification (e.g., CCNA, CCNP).

• Ability to demonstrate strong written and verbal communication skills.

• Ability to collect and analyze data and make good data-driven decisions based on business needs.

• Ability to triage and prioritize network outages.

• Experience with vendor management.

• Experience in leading troubleshooting bridges and maintaining timelines.

• Knowledge of IP telecommunication equipment, technologies, processes, and systems as well as the company's department policies and procedures.

• Knowledge of routing protocols (MPLS, LDP, BGP, IS-IS, OSPF).

• Knowledge of concepts associated with cloud computing and virtualization (SDN/NFV).

• Knowledge of wireless technology and ability to troubleshoot.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.