What you'll be doing...

The Edge Transport & Firewall NMC Team is seeking an experienced, high-performing Principal Engineer to lead the operational integrity and technical strategy for Verizon's OTNGN, eNSE, VCP, and Core Enterprise Edge Platforms.

In this 24x7, high-visibility environment, you will serve as one of the primary technical authorities responsible for keeping our Voice and Data Networks resilient, secure, and highly available. As a Technical Lead, your focus goes beyond standard operational maintenance1you will drive triage for large-scale enterprise outages, solve complex protocol-level issues, spearhead network automation, and systematically eliminate failure points before they impact customers.

• High-Severity Incident Response: Serve as the top-tier technical lead for major, high-impact network events; lead cross-functional troubleshooting bridges to keep teams focused, efficient, and aligned on fast resolution.

• Deep Network Triage & Remediation: Perform complex fault isolation, root cause analysis, and performance tuning across enterprise routing, switching, edge firewalls, and load balancing infrastructure.

• Executive Communication: Translate complex technical issues into clear, concise executive summaries and real-time updates for leadership during critical incidents.

• Network Automation & Analytics: Write scripts and build automation tools to detect, isolate, and auto-remediate known network anomalies and recurring faults.

• Architecture & Vendor Collaboration: Partner directly with Verizon design/planning teams to recommend architecture updates and collaborate with major equipment vendors to identify and resolve critical software/hardware bugs.

• Mentorship & Process Improvement: Support, guide, and upskill fellow operations engineers, driving standardized operational best practices across the organization.

• Escalation Coverage: Act as the technical escalation point for critical issues outside standard hours as business needs demand.

What we're looking for...

You'll need to have:

• Bachelors degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Willingness to be part of a 24/7 technical escalation rotation based on business needs.

• Experience with configuring and troubleshooting Cisco, Juniper, and F5 platforms.

• Experience in writing automation using programming or scripting languages (Python, Bash, C/C++, REST APIs).

• Knowledge of routing protocols and network virtualization technologies (MPLS, BGP, OSPF, IS-IS, SR, SDN/NFV, VCP).

Even better if you have:

• Master's degree in Computer Science, Engineering, or Business.

• Certifications in (CCIE, CCNP, JNCIE, or equivalent).

• Experience in enterprise network engineering, edge transport operations, or high-availability enterprise network environments.

• Experience in writing automation using programming or scripting languages (Python, Bash, C/C++, REST APIs).

• Experience with written and verbal communication skills with the ability to summarize technical detail for C-level leadership.

• Experience in implementing network telemetry and automated fault-remediation workflows.

• Experience with vendor management, including driving bug fixes and engineering escalations with external hardware/software vendors.

• Experience with leading cross-functional troubleshooting bridges for high-severity network outages.

• Knowledge of enterprise network architectures, end-to-end packet flow/connection correlation, edge security, and load balancing.

• Knowledge of IP telecommunication equipment, wireless network architectures, and mobile core interconnectivity.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, weve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.