Verizon’s Consumer Wholesale organization plays a crucial role in how Verizon presents itself in the marketplace, enabling additional revenue streams and subscriber growth through consumer-focused MVNO distribution channels. 

Joining the Sales Operations and Enablement team, you will focus on resolving the day-to-day network and provisioning tickets that support two strategic reseller relationships. In this role, you will be responsible for resolving complex problems that require the frequent use of creativity. You will also be a Subject Matter Expert for the Network with responsibility to provide escalations and technical support as needed.

As a Sr. Engineer Specialist, you will:

• Advanced Ticket Resolution: Provide Tier 3 Network troubleshooting and resolution to VZ Wholesale wireless MVNOs
• Strategic Partnering: Work with internal cross-functional teams, such as NRB, NMC, and IT teams, to resolve tickets to resolve issues
• Operational Excellence:Manage the ticketing queue to ensure tickets are being resolved within the timelines and expectations set with our MVNOs 
• Technical SME & Product Support: Support Wholesale Product and Development teams and serve as technical SME on designated projects
• Crisis Management:Scheduled rotation of after-hours support                                                                                                               

You’re highly analytical and have an eye for detail and accuracy. A team player who can juggle multiple priorities in a stressful environment. You can take your technical knowledge and background and communicate with internal and external customers in a way that they can understand, sometimes delivering a tough-to-hear message. People look to you to solve problems and dig deep into issues. You trust your judgment and can communicate your recommendations. You’re a great teammate but can also work independently. You like to learn and are flexible in an ever-changing technological and customer-facing environment.

You’ll need to have:

• Associate’s degree or two or more years of work experience.
• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Three + years of experience in network operations and troubleshooting
• Strong understanding of wireless networking technologies
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Even better if you have one or more of the following:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Experience with Local Portability processes
• Experience with MARS, MTAS, NSP Lite/Delphi, RTT, WFM, WNP, IOP, ECHO, Airwave, DMD, Syniverse, and NeuSta, RSSx, Enforce+r

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.