Role description

Job Description: Technical Program Manager US Radiology DomainRole Overview• Title: Technical Program Manager • Location: US• Experience: 12-18 years (5+ years in program leadership in US healthcare projects)• Program Scope: Enterprise SaaS deployment on AWS cloud across multi-tenant US healthcare clientsRole Summary:• Lead end-to-end delivery of a cloud-native enterprise SaaS platform on AWS, ensuring alignment across engineering, DevOps, security, and business stakeholders• Drive execution across deployment, compliance, and client onboarding• Act as the bridge between technology and business, ensuring delivery commitments are met with quality, cost, and timeline adherenceresponsible for orchestrating complex technical programs across multiple teams and ensuring delivery aligns with business objectives Key Responsibilities1. Program & Delivery Management• Own end-to-end lifecycle: planning → design → build → test → deploy → operate• Define program roadmap, milestones, dependencies, and critical paths• Drive delivery across 5-10+ teams and 30-100+ engineering resources• Ensure delivery within schedule, scope, cost, and quality constraints [interviewguy.com]• Track metrics: o Milestone adherence (%)o Deployment success rate (%)o MTTR / stability KPIs2. AWS Cloud & DevOps Leadership• Drive SaaS deployment using AWS services: o Compute (EC2, ECS/EKS), Storage (S3), DB (RDS), Networking (VPC)o Serverless (Lambda), API Gateway• Implement: o Infrastructure as Code (Terraform/CloudFormation)o CI/CD pipelines (GitHub Actions / Jenkins / CodePipeline)• Ensure: o Scalability, high availability, and fault toleranceo Cost optimization and performance tuning• Oversee: o Monitoring (CloudWatch), logging, ingo Disaster recovery and Business Continuity PlanningAWS cloud roles require designing and deploying scalable, fault-tolerant systems and automating deployment and operations [interviewguy.com]3. Stakeholder Engagement & Governance• Identify and manage cross-functional stakeholders: o Engineering, Product, Security, Compliance, Clients, Vendors• Establish communication cadence: o Weekly program reviewso Executive dashboards• Manage: o Expectations, risks, escalations, and decision-making• Drive: o Alignment between business priorities and technical feasibilityEffective TPMs maintain proactive communication, align stakeholder expectations, and manage risks throughout the program lifecycle [mariogerard.com]4. Risk, Dependency & Issue Management• Identify and mitigate: o Technical risks (architecture, scalability)o Delivery risks (resource, timeline)• Maintain: o Risk register and mitigation plans• Lead: o RCA for critical incidentso Escalation management5. SaaS Product & Multi-Tenant Delivery• Ensure design supports: o Multi-tenancyo Tenant isolation and data security• Drive: o Environment strategies (Dev / QA / Prod)o Release management and versioning• Coordinate: o Customer onboarding and migration6. US Healthcare & Radiology Domain Alignment• Ensure compliance with: o HIPAA, PHI data security, audit requirements• Understand and align with: o Radiology workflows (RIS / PACS, imaging lifecycle)• Work closely with: o Radiologists, imaging departments, and healthcare IT teamsRadiology systems (RIS/PACS) manage imaging workflows such as scheduling, reporting, and data flow across systems [thorgroup.com]7. Cross-functional Leadership• Lead without authority across: o Engineering, QA, DevOps, Security, Data teams• Drive: o Agile / Scrum execution models• Facilitate: o Design reviews, architecture discussions, sprint planning8. Metrics, Reporting & Continuous Improvement• Define and track: o Velocity, release frequency, defect leakage, uptime• Implement: o Continuous improvement using DevOps and Lean practices• Enable: o Data-driven decision makingRequired Skills & QualificationsTechnical Skills• Strong hands-on knowledge of: o AWS architecture and cloud-native systemso DevOps frameworks and CI/CD pipelineso Microservices, APIs, distributed systems• Experience with: o Infrastructure as Code (Terraform / CloudFormation)o Containerization (Docker, Kubernetes)Program Management Skills• Expertise in: o Agile (Scrum / SAFe) and Waterfall models• Strong ability to: o Plan, estimate, and track complex programs• Experience managing multi-million dollar or large-scale programsStakeholder & Leadership Skills• Strong: o Communication (executive and technical)o Negotiation and conflict re