Position Purpose

The Senior End User Computing Engineer is the senior technical owner of DBI's Citrix environment - a business-critical platform supporting application delivery and virtual desktop infrastructure across domestic and international retail operations. This role requires deep, hands-on Citrix expertise and the ability to own the platform end-to-end: design, engineering, operations, and long-term roadmap.

Beyond Citrix, this individual will guide technical direction across the broader EUC ecosystem, working cross-functionally with Application Development, Infrastructure, Security, and Business stakeholders. The role demands an action-oriented engineer who can balance hands-on technical execution with strategic platform thinking, and who communicates with clarity and credibility at all levels of the organization.

Essential Job Responsibilities:

VDI/Virtual Application Platform Ownership

• Serve as the primary technical owner of DBI's Citrix Virtual Apps and Desktops (CVAD) environment - responsible for design, engineering, performance, and long-term platform health
• Design and maintain scalable, highly available Citrix delivery infrastructure including StoreFront, Delivery Controllers, Citrix ADC/NetScaler, WEM, and Citrix Profile Management
• Lead Citrix platform upgrades, migrations, and capacity planning; maintain currency with Citrix product roadmap and licensing changes
• Design application delivery and VDI solutions supporting diverse endpoint types (thin clients, managed Windows devices, BYOD) across DBI's multi-brand retail footprint and corporate user populations
• Own the full technical design lifecycle: requirements gathering, design documentation, implementation, testing, and compliance validation
• Evaluate and guide DBI's longer-term EUC platform strategy, including planned evolution toward cloud-hosted or hybrid DaaS models (Azure Virtual Desktop, Citrix DaaS); help shape the migration roadmap from on-premises CVAD to next-generation delivery platforms

Endpoint & Unified Device Management

• Administer and optimize Microsoft Intune and/or SCCM/ConfigMgr for endpoint provisioning, policy enforcement, patching, and compliance
• Support the evolution toward Unified Endpoint Management (UEM) consolidating physical and virtual endpoint lifecycles
• Engineer and maintain OS image builds, application packaging, and software distribution pipelines

Identity & Access Integration

• Collaborate with Identity and Security teams to integrate EUC platforms with Microsoft Entra ID (Azure AD), SSO/MFA solutions, and conditional access policies
• Ensure seamless and secure authentication experiences across VDI, published apps, and physical endpoints

Operations & Support Excellence

• Serve as the Tier III escalation owner for all End User Computing platforms - VDI, endpoint management, application delivery, and remote access
• Develop and maintain runbooks, capacity models, and operational health dashboards for EUC environments; design escalation frameworks that enable Tier 1 and Tier 2 teams to resolve issues independently
• Lead root cause analysis for complex incidents and drive remediation to closure
• Define and track SLAs and performance baselines for EUC platform availability and user experience

Technical Leadership & Collaboration

• Provide senior-level guidance to team members, junior engineers, and project stakeholders
• Partner with business units and remote teams to translate operational requirements into sound technical solutions
• Evaluate and recommend emerging EUC technologies; develop technical solution proposals and cost analyses that inform business cases for EUC investments
• Represent EUC engineering in cross-functional planning, design reviews, and vendor engagements

Required Qualifications

• 7+ years of hands-on experience in enterprise End User Computing engineering, with a significant portion spent as the primary owner of a production Citrix environment
• Extensive hands-on experience with Citrix Virtual Apps and Desktops (CVAD) is essential; adjacent VDI platform experience alone (AVD, Horizon) is not sufficient for this role
• Hands-on experience with core Citrix components: StoreFront, Delivery Controllers, Citrix ADC/NetScaler, WEM, Citrix Profile Management
• Experience with Citrix licensing models and platform lifecycle/upgrade management
• Proficiency with Microsoft Intune and/or SCCM for endpoint management, policy, and software delivery
• Working knowledge of Microsoft 365 services and their integration with managed endpoint environments
• Experience with Microsoft Entra ID / Azure AD, conditional access, and SSO/MFA in EUC contexts
• Strong understanding of Windows OS internals, application compatibility, and profile management (FSLogix, Citrix Profile Management, or equivalent)
• Demonstrated ability to lead complex, multi-stakeholder technical projects from design through delivery
• Excellent written and verbal communication skills; able to present technical concepts to non-technical audiences and leadership

Preferred Qualifications

• Citrix Certified Professional - Virtualization (CCP-V) or higher strongly preferred
• Experience with Citrix DaaS (cloud-hosted delivery) and familiarity with Citrix's evolving cloud platform direction
• Exposure to adjacent VDI/DaaS platforms (Azure Virtual Desktop, Omnissa Horizon) as complementary knowledge
• Experience with Azure IaaS (networking, compute, storage) as it relates to Citrix or VDI hosting
• PowerShell scripting for EUC automation, reporting, and operational tooling
• Exposure to monitoring and observability tools (e.g., Citrix Analytics, Citrix Director, Azure Monitor, Grafana, or similar)
• Microsoft certifications: MD-102, AZ-140, or equivalent
• Experience in retail or multi-site enterprise environments

What We're Looking For

Beyond technical depth, we're looking for someone who takes ownership. You'll be joining a team that manages EUC at enterprise scale across a complex retail footprint - someone who thrives in ambiguity, takes ownership, drives initiatives to completion, and makes the people around them better.

Why DBI? You'll own a platform that directly powers the customer and associate experience across hundreds of retail locations. You'll have a voice in shaping DBI's cloud migration strategy, work with modern tooling (Intune, Entra ID, Azure), and operate with the autonomy that comes with being the senior technical authority on the platform. Remote flexibility, a collaborative IT leadership team, and a clear technical growth path round out the opportunity.