Position OverviewAs a Site Rel Engineer Senior within PNC's SRC First Response organization, you will be based in Pittsburgh, PA or Phoenix, AZ.
Job Description- Identifies and establishes ways of stabilizing environments and sites while assessing opportunities to drive engineering stability through the analytics and metrics. Responsible for site design consulting, platform management, and capacity planning.
- Defines, creates, and ensures that robust dashboards and monitoring systems are implemented. Identifies, coordinates, and implements SLAs and SLOs through the use of established robust monitoring for applications, service sites and platforms.
- Leads in analyzing metrics from operating sites and applications to assist in performance tuning and fault finding. Troubleshoots priority incidents and participates in blameless post-mortems.
- Understands our stack to optimize complex systems and user interactions, such as how code is deployed, configured, and monitored, as well as the availability, latency, change management, emergency response, and capacity planning of services in production.
- Engages in testing strategy approaches and results, complex incident response and root cause analysis efforts, resolving underlying issues, driving continuous improvement in incident management process, and reducing mean time to resolution.
- Mentors and trains junior team members on best practices for infrastructure management and disaster recovery.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
CompetenciesAnalytical Thinking, Application Design, Architecture, Application Maintenance, Application Testing, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Software Process Improvement (SPI), Software Reliability Management, System Testing, Technical Troubleshooting
Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
