Chewy

Sr Employee Relations Manager

Chewy$105K — $168K *
Ocala, FL 34472In-Person
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Degree in Human Resources, Employee Relations, JD, or related field
  • 7+ years of employee relations experience with workplace investigations
  • Preferred experience in international e-commerce, distribution, veterinary, or pharmaceutical sectors
  • Extensive knowledge of federal and state employment law and Labor Relations standards
  • Experience with HRIS (e.g., Workday) and investigation management software (e.g., Navex)
  • Impeccable written and verbal communication with strong active listening skills
  • Demonstrable experience managing complex situations effectively

Responsibilities

  • Conduct thorough and unbiased investigations of Team Member concerns
  • Provide recommendations for action based on investigation outcomes
  • Collaborate with Legal and train HR on compliance with Chewy policies
  • Analyze investigation findings to inform policy revisions and application
  • Support the improvement of the ER framework for handling claims
  • Maintain accountability and integrity in managing confidential matters
  • Provide actionable feedback to legal and HR teams based on investigation trends

Benefits

  • Comprehensive medical, vision, and dental insurance
  • Parental leave and family services benefits
  • Employee assistance programs and telemedicine access
  • Unlimited PTO with manager approval
  • Pet adoption reimbursement and discounts on pet insurance
  • Flex spending accounts and backup dependent care options
  • Paid holidays and compliance-based sick and family leave
Full Job Description
Job Description:

What You'll Do:
  • Thoroughly and expeditiously conduct fair, consistent, and un-biased investigations related to complex Team Member concerns
  • Provide recommendations for the appropriate course of action based on the outcome of investigations
  • Partner with Legal team on cases and training HR Team Members in conducting thorough investigations in compliance with Chewy policies Use excellent interviewing, interpersonal, and documentation techniques and use the designated online case management tool (i.e., Navex) for reporting, documenting, and tracking investigations
  • Provide critical input to the formation, consistent application, and revision of policies across the company based upon your investigation findings and recommendations Review investigation cases and issue trend data and provide actionable feedback to legal, HRBP teams, and senior leaders to reduce overall risk in the organization
  • Support the evolution and improvement of the ER framework (process, tools, guides, etc.) for managing internal allegations and claims
  • Uphold the highest level of accountability and maintain credibility throughout the organization, ensuring strict adherence to the integrity of and sensitivity in handling all aspects of private data and confidential matters


What You'll Need:
  • Degree in Human Resources, Employee Relations, JD, or another related field
  • 7+ years of progressive employee relations experience, including extensive experience in completing workplace investigations
  • Experience with international e-commerce, distribution or fulfillment centers, veterinary, or pharmaceutical industry is preferred
  • Extensive knowledge of federal and state employment law, as well as Labor Relations and standard methodologies in conducting workplace investigations
  • Experience working with HR information systems (i.e., Workday) and investigation case management software (i.e., Navex)
  • Impeccable written and verbal interpersonal communication skills, using exceptional active listening skills to determine issues and formulate and ask appropriate follow-up questions
  • Demonstrable track record of using good judgment to handle complex or volatile situations effectively and to mediate in cases where required
  • Experience creating and conducting training related to ER investigations and compliance, driven by investigative standard methodologies and company policies and procedures
  • Ability to collaborate with HR and non-HR partners to achieve results
  • Strong creative problem-solving skills, critical thinking, and ability to prioritize multiple overlapping tasks with close attention to detail, reliability, and efficiency
  • Ability to work into the evenings and weekends as business requires Experience with Union and Non-Union organizations a plus


The base salary range for this role is $105,500 - $168,500.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.


We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ

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