Sr. Director, Product Management - Associate Experience: Support Innovation
Sr. Director, Product Management (PXDP65)This role is the Product Lead for Support Innovation at Capital One, your mission is to leverage AI and emerging technologies to revolutionize the IT support experience for our 100,000+ workforce. Leading a team of product managers and design partners, you will set the strategy, vision, and roadmap for our Support Innovation domain. Sitting at a historic inflection point for AI transformation, you will drive modern tech solutions across every corner of the enterprise. We are seeking a leader who combines a passion for technology with deep empathy for internal customer needs. You will partner closely with senior engineering, design, and other cross-functional leaders to translate complex technology into intuitive, delightful experience for our Associates.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications:
- Bachelor's degree in any field and at least 7 years of Product Management experience
Preferred Qualifications:
- Experience translating business strategy and analysis into consumer facing digital products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $269,600 - $307,700 for Sr. Dir, Product Management
Richmond, VA: $245,100 - $279,800 for Sr. Dir, Product Management
New York, NY: $294,100 - $335,700 for Sr. Dir, Product Management
Chicago, IL: $245,100 - $279,800 for Sr. Dir, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
