Sr. Director Marketing Operations

Epicor Software Corporation

$192K — $327K *
Business Services
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years of progressively responsible marketing operations experience
  • 7+ years of managing multi-disciplinary, international teams
  • Strong project management skills
  • Deep understanding of CRM systems, particularly Salesforce.com
  • Advanced skills in Microsoft Excel and MS Office tools

Responsibilities

  • Develop marketing technology operations and analytics vision and strategy
  • Oversee marketing operations stack including lead scoring and segmentation
  • Collaborate with field marketing on omni-channel strategies
  • Ensure data quality and compliance in marketing systems
  • Drive performance measurement with executive level reporting
  • Analyze marketing contributions and program effectiveness
  • Lead and mentor a global marketing technology team

Benefits

  • Comprehensive health and wellness benefits
  • Opportunities for internal mobility and mentorship
  • Free LinkedIn Learning licenses and mentoring programs
  • Diverse and inclusive workplace culture
  • Policies supporting work-life balance
  • Support for global mobility and relocations
Full Job Description
The Sr Director, Marketing Operations develops the marketing technology, operations and analytics vision, strategy, systems and analytics that enables intelligent decisions and accelerates growth. Partners with executive management for long-term planning and strategy. Leads, mentors and develops a global team.

What you'll be doing
  • Develops the marketing technology, operations and analytics vision, strategy, systems and analytics that enables intelligent decisions and accelerates growth
  • Leads all marketing operations including marketing technology stack strategy, roadmap, administration, lead routing, scoring, segmentation, targeting, campaign tracking and attribution, marketing database contact, quality, data compliance (GDPR) and accuracy.
  • Partners with field marketing to assist in developing omni-channel campaign strategy and plans.
  • Accountable for data quality and accuracy across Marketing systems
  • Drive marketing performance measurement to drive actionable insights with executive-level reporting
  • Monitor, analyze and report on the marketing contribution to pipeline, program ROI, funnel efficiency, TAM penetration and goal achievement
  • Partner with marketing leaders on long-term planning, strategy and infrastructure.
  • Lead, mentor and develop a global marketing technology, operations and analytics team.


What you'll likely bring
  • Ability to interact with senior management; strong communication and presentation skills.
  • Advanced knowledge of Microsoft Excel and other MS Office tools
  • Project management skills
  • Strong knowledge of CRM, Salesforce.com preferred
  • Strong ability to analyze quantitative data to determine program effectiveness, attribution, ROI


What can set you apart
  • 12+ years progressive experience and demonstrated success/knowledge
  • 7+ years managing and developing multi-discipline teams, preferably with international reach across multiple service types
  • 6+ years of specialized/industry experience
  • Bachelor's degree (or equivalent experience)
  • Master's degree preferred

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Competitive Pay & Benefits

  • Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.


  • Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.


  • Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.


  • Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.


  • Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.


  • Global Mobility: Comprehensive support for international relocations and permanent residency processes.


Range:
Minimum: $192,000 USD Maximum: $327,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter:

Christi McCall

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