DescriptionJob Title: Senior Director, Operations and MaintenanceDepartment: CGXR
Reports To: Vice President, Business Operations & Alignment
Location: [CO, FL, WV, GA, SC, CA, OH Offices/Can be remote for right individual]
Employment Type: Full-Time
Salary Range: $165,000.00 - $200,000.00 based on experience
Position Summary:The Sr. Director of Operations & Maintenance is responsible for leading the planning, execution of day to maintenance operational support of large-scale telecommunications infrastructure networks across multiple regions. This role oversees program managers, OSP project teams, and OSP contractors to ensure break fix & maintenance initiatives are completed on time, within budget, and aligned with customer service level agreements. The director drives operational excellence, risk mitigation, and cross-functional coordination across engineering, permitting, procurement, and field operations.
Key Responsibilities:Program Leadership- Develop and manage national and regional operations & maintenance support teams for fiber, wireless, and other network infrastructure.
- Define program scope, objectives, and success metrics in alignment with customer and CGX executive leadership.
- Lead cross-functional planning and execution across engineering, permitting, and operations & maintenance teams.
Project Execution & Oversight- Oversee the full lifecycle support of OSP maintenance and operational business needs rom ticket acceptance to closeout.
- Ensure adherence to timelines, budgets, safety standards, and quality benchmarks.
- Resolve escalated issues related to site access, vendor performance, and regulatory compliance.
Team & Vendor Management- Lead and mentor a team of operations and maintenance support teams across multiple markets.
- Manage relationships with contractors, subcontractors, and third-party service providers.
- Negotiate contracts and ensure vendor accountability through KPIs and performance reviews.
Process Optimization- Implement standardized ticket management methodologies and tools (e.g., PMO frameworks, dashboards).
- Drive continuous improvement in scheduling, cost control, and resource allocation.
- Leverage data analytics to forecast risks and optimize on time delivery.
Stakeholder Communication- Provide regular updates to executive leadership on customer status, risks, and opportunities.
- Collaborate with finance, legal, and operations teams to align O&M efforts with broader business goals.
- Represent the company in external meetings with customers, municipalities, utilities, and regulatory bodies.
Qualifications:Education & Experience- Bachelor's degree in construction management, Civil Engineering, Telecommunications, or related field.
- 10+ years of experience in construction program management, with at least 5 years in a senior role.
- Proven track record of managing multi-million-dollar infrastructure programs across diverse geographies.
Technical & Business Skills- Deep understanding of telecom construction practices, including OSP/ISP, fiber deployment, and wireless site development.
- Proficiency in project management tools and ERP systems.
- Strong financial acumen and experience managing large budgets and capital projects.
Leadership & Communication- Exceptional leadership, negotiation, and stakeholder management skills.
- Ability to lead cross-functional teams in a fast-paced, matrixed environment.
- Strong written and verbal communication skills, including executive-level reporting.
Working Conditions:- Office-based with regular travel to field sites and regional offices.
- Occasional evening or weekend work to support critical project milestones.
