Brand Innovation Lab's TEX (Technology & Experience) design team is seeking a Design Ops Manager who can make the operational side of our team work as well as the creative technology side. You'll own two things: our operational excellence for campaign workflow that keeps projects moving and our global design system.

The TEX XD team is a group of user experience and interactive designers who move fast, juggle concurrent campaigns for major global brands, and operate with significant creative autonomy. You'll own the operational infrastructure that keeps that possible while also raising the quality bar through consistency, shared standards, and feedback loops that connect what ships back to what gets built next.

The design system is the majority of the job. It will serve most advertising campaigns and prototypes that comes through BIL across categories, markets, and platforms starting with Brand Store pages and extending to surfaces such as FireTV, Alexa and video. You'll partner with global stakeholders to define and operate our governance and standards that scale across all surfaces while staying useful to the designers and engineers building the work.

You'll report to the Experience Design Manager quickly becoming a vital team member who works cross disciplines daily.

Key job responsibilities

Own governance, maintenance, and evolution of the design system, including how designers and engineers contribute to it, how it's versioned, and how adoption is tracked.

Build research and measurement into the system itself feeding usage data, performance, and qualitative feedback directly into what gets built, deprecated, or improved.

Identify what's missing, propose what to build next, and prioritize the roadmap.

Scale mechanisms for workload visibility, capacity planning, and resource allocation across concurrent campaigns.

Evangelize the design system and the team's work through how you communicate, how you show up cross-functionally, and the processes you put in place.

A day in the life

Morning: you're reviewing incoming requests triaging to who has the right expertise for the campaign. Mid-morning, you're running design system office hours a designer requesting a feature for a component and needs guidance. After lunch, you're pulling adoption metrics and campaign performance data to decide which components need iteration and which are ready to scale. Then you're in a working session with analytics team, connecting their findings back to system priorities. End of day you join a sync with the Experience Design Manager about planning for next quarter.

About the team

Brand Innovation Lab (BIL) focuses on the conception, prototyping and execution of branded custom experiences across Amazon properties. This role sit within the Technology and Experience (TEX) team, working across emerging platforms and technologies to create innovative advertising experiences that drive campaign success for the world's biggest brands.

BASIC QUALIFICATIONS

- 6+ years of design experience

- Experience understanding needs of business and end customers and translating them into right solutions

- Experience gathering and analyzing large amounts of data and delivering continuous business improvements

- Experience with asset management, design workflows, or partnering with creative teams

- Experience managing design systems at scale (contribution models, governance, tooling).

PREFERRED QUALIFICATIONS

- Knowledge of project management tools and methodologies (agile to waterfall)

- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

- Experience in marketing, brand advertising, media sales, or online advertising and close work with senior advertisers and agency stakeholders

- Background in building dashboards or reporting frameworks for creative organizations.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, SEATTLE - 129,500.00 - 175,100.00 USD annually