Position

Title: Sr. Customer Success Manager ( CSM)

Location: East Coast, TX (Dallas area)

At Riverbed the Senior Customer Success Manager drives measurable customer outcomes through disciplined program management of Success Plan and Get Well Plan execution. The CSM ensures customers realize verified value from the solutions they have purchased by orchestrating cross-functional resources, proactively identifying risks, escalating when necessary, and maintaining accountability to defined outcome objectives. This role serves as the central point of coordination, governance, and momentum to ensure customer success is intentional, measurable, and achieved.

What you will do

Program Management Discipline - Translates outcomes into structured plans with milestones, owners, timelines, and measurable checkpoints

Outcome Orientation - Focuses on customer business results and verified value realization

Executive Presences - Communicates effectively with senior stakeholders and leads executive reviews with credibility

Risk Detection and Mitigation - Identifies early warning signals and builds structured recovery plans

Cross-Functional Leadership - Mobilizes internal resources without formal authority

Stakeholder Mapping and Alignment - Confirms proper decision-makers and multi-level engagement

What makes you an ideal candidate

Escalation Judgement - Escalates appropriately with structured context and solutionsAnalytical and Commercial Acumen - Connects SaaS metrics and value realization to renewal and growth

Accountability and Follow-Through - Drives closure of commitments with execution rigor

Resilience and Composure - Maintains leadership presence during risk and pressure situations

Technical Troubleshooting Acumen - Demonstrated Tier 1 or Tier 2 troubleshooting experience leveraged to protect and advance customer outcomes by identifying technical blockers to adoption, clearly articulating impact and remediation paths, and coordinating cross-functional resolution to maintain momentum toward defined success objectives

What we offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

Check us out on:
www.riverbed.com
@LifeAtRiverbed

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