As part of the Global Enterprise Services (GES), the Customer Delivery Engineer (CDE) for Amazon Leo serves as the primary technical authority and trusted advisor for customers integrating with the Leo. This role bridges the gap between customer needs and Amazon Leo's technical capabilities driving successful implementation, managing integration activities, and ensuring long-term customer success. The CDE is expected to deliver architectural guidance to customers, lead implementation and configuration activities through hands-on engagement, and provide support to business development and internal teams.

As a CDE you will engage with customers from contract execution, guiding them through the full lifecycle of network and backoffice integration from initial architecture design, implementation and deployment of system configurations, development of code and scripts to optimize and automate functions that meet customer needs, testing, and establishing an ongoing support funnel across the post-sales organization. The CDE operates at the intersection of networking, cloud services, backoffice and business systems, and customer enablement, providing white-glove technical guidance that accelerates customer time-to-value with Amazon Leo.

The CDE is a customer-facing individual who works together with Customer Delivery Managers (CDMs), Partner Development Managers (PDMs), and Technical Program Managers (TPMs) on customer onboarding activities, and collaborate with Product Managers, Engineering and Solutions Architects to represent external customers' needs. If you are exceptionally motivated and passionate about enabling customers on Leo, then we encourage you to join us, working in a customer-obsessed environment that welcomes innovation and development of automation tools, internal and external processes, while working with talented people in the industry to make the Leo goal a reality.

Key job responsibilities

- Represent Amazon Leo as the technical lead during Customer onboarding procedures, leading detailed design decisions and performing hands-on implementation of complex and scalable integrations

- Collaborate with stakeholders gathering requirements and proposing effective integration plans. Provide guidance and troubleshooting support throughout the technical implementation process

- Represent Amazon Leo in design and technical review meetings with customers stakeholders, providing technical guidance and recommendations to clients on technology solutions and best practices.

- Design and develop code and API scripts, working backwards with customers from broadly defined problems and user stories. Support customers with planning, troubleshooting and deployment of their software modules that meet their backoffice integration and automation requirements.

- Provide on-site and remote support to Customers during demonstrations, training sessions, trials, workshops, and systems deployment planning meetings. Support on-site customer meetings to complete final design for custom network and backoffice integrations.

- Represent Amazon Leo during customer testing and validation procedures, collaborating with internal and external stakeholders on definition of testing procedures and infrastructure, and supporting onsite or remote testing activities until final customer acceptance is achieved.

- Work with sector and core GES leads guiding Engineering activities, defining the baseline operational runbooks, coordinating development of tooling and mechanisms, and sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

- Provide technical support to internal and external customers including problem troubleshooting and resolution of newly fielded solutions.

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

As member of Global Enterprise Services (GES), you will be joining a customer-facing team that serves as the technical execution engine for direct and indirect Enterprise customers, providing the hands-on expertise required to translate customer commitments into fully integrated, production-ready solutions. The GES team implement services for Enterprise customers globally. As a member of the GES team, you will work with other internal and external-facing roles in Product, Engineering, Customer Delivery and Customer Care.

BASIC QUALIFICATIONS

- 5+ years of automation scripting using Python, Bash, Shell and/or Perl experience

- 6+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

- 1+ years of cloud and on-premise integration experience, or AWS Professional level certification

- Experience with general troubleshooting/debugging of hardware, or experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

- Experience writing and publishing technical documents or equivalent

- Experience in customer-facing technical advisory or solutions architecture roles, troubleshooting, documenting findings and operating efficiently under pressure.

PREFERRED QUALIFICATIONS

- 2+ years of work in large-scale networking environments experience

- AWS certification, such as, AWS Solutions Architect, or a similar cloud certification

- Experience with network hardware: copper and optical fiber cabling, switches, routers

- Experience in delivering customer engagements in a professional services role

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 151,200.00 - 204,600.00 USD annually

USA, WA, BELLEVUE - 151,200.00 - 204,600.00 USD annually