American Airlines

Sr Crew Manager, Inflight

American Airlines • $70K — $95K *
Chicago, IL 60629In-Person
Transportation
Less than 5 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience/training
  • 4+ years in a relevant field
  • Customer service industry experience
  • Prior leadership experience in a team
  • Willingness to work shifts including weekends and holidays

Responsibilities

  • Lead and engage front-line team members while ensuring a safe operation
  • Support flight attendants and facilitate on-time departures
  • Manage and communicate departmental initiatives and metrics
  • Act as an escalation point for flight attendants' concerns
  • Promote inter-departmental communication to achieve operational goals
  • Onboard and mentor new team members
  • Serve as Project Manager for onboarding programs and ad hoc projects

Benefits

  • Travel perks for employees and their families to numerous destinations
  • Comprehensive health, dental, and vision benefits starting on day one
  • Wellness programs aimed at personal and professional growth
  • 401(k) program with employer contributions after one year
  • Employee Assistance Program and various discounts on travel and services
Full Job Description
Location: Chicago O'Hare Intl Apt (ORD-TRML)
Cities: Chicago - IL
Requisition ID: 79948

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • A Sr. Inflight Mgr. must ensure a safe, high performing operation by leading, engaging, and having high visibility with front-line team members. You will be supporting flight attendants by creating a safe, reliable operation while delivering an exceptional customer experience
  • Must be energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership and helping to achieve station and departmental goals.
  • Supports flight attendants in the operation and at the gate to ensure they have the tools needed for flight while delivering an on-time departure.
  • Manages, engages, and recognizes flight attendants in the operation and communicates company and departmental initiatives, metrics, and goals.
  • This job is a member of the Inflight team within the Customer Experience group.


What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Local subject matter expert in departmental policies, procedures, regulations, and knowledge of the APFA collective bargaining agreement.
  • Escalation point-of-contact for Flight attendants in base for support, to address concerns, and resolve issues
  • Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
  • Promote effective communication among departments to engage our team to work together to achieve common goals in the operation.
  • Participate in working groups and planning activities to solve problems and support goals and initiatives
  • Represents Inflight at various station meetings
  • Onboards, mentors, and support new Inflight Ops team members to set them up for success.
  • Project Manager for new hire program and/or other ad hoc projects as assigned.
  • Supports and backs up base leader. as needed including participating in leader on call rotations.
  • Coordinate terminal assignments for Inflight team members to dynamically support key flights at gates


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in related field or equivalent experience/training
  • 4+ years of relevant experience
  • Experience in customer service industry
  • Prior leadership experience leading a team
  • Must be able to work shift work, including weekends and holidays.
  • Must be able to work on-site at assigned base/location.

Preferred Qualifications- Education & Prior Job Experience
  • Current Inflight, Customer Care, or other operational experience in a leadership role
  • Prior mentorship and policy administration experience
  • Flight Attendant experience

Skills, Licenses & Certifications
  • Excellent interpersonal, planning, and organizational skills
  • Knowledge of working with a contract labor group
  • Ability to qualify as a Flight Attendant
  • Ability to solve complex staffing issues with minimal oversight
  • Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people.
  • Strong communicator with all levels of the operation
  • Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
  • Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
  • Strong decision-making skills
  • Ability to work independently as well as collaboratively
  • Ability to work under demanding operational conditions
  • Ability to prioritize and execute with a sense of urgency and preciseness
  • Ability to use sound business judgment to resolve issues with internal and external customers
  • Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Pass U.S. Department of Transportation (DOT) mandated drug testing requirements, including verification with previous employers regarding DOT drug and alcohol violations and/or refusal to test. Applicants are required to fill out "Department of Transportation Testing Inquiry" form which provides authorization for release of records from previous employers


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Cities: Chicago - IL
Requisition ID: 79948

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at American Airlines

More Transportation Jobs

Find similar Sr Crew Manager, Inflight jobs:

NationwideChicago, IL