Terminal Operations ManagerCompany: TOTE Maritime Alaska
Location: Tacoma, WA
Job Type: Full-Time
Position OverviewThe
Terminal Operations Manager is responsible for the
safe, efficient, and compliant execution of all terminal operations, including vessel loading and discharge, yard operations, equipment utilization, and workforce leadership. This role ensures alignment with TOTE's core commitments to
zero harm, reliability, financial stewardship, and continuous improvement while delivering exceptional service to internal and external stakeholders.
Key Responsibilities- Lead and manage day-to-day terminal operations, including cargo handling, vessel operations, gate activities, and yard logistics
- Ensure strict adherence to safety regulations, OSHA standards, USCG requirements, and TOTE safety policies
- Drive a safety-first culture, promoting zero incidents and continuous safety improvement initiatives
- Optimize terminal productivity, turnaround times, and resource allocation to ensure on-time vessel departures and arrivals
- Collaborate with marine operations, logistics, and customer service teams to ensure seamless cargo flow
- Oversee labor planning, scheduling, and workforce performance for union and non-union personnel
- Monitor and improve KPI performance, including turn times, berth productivity, safety metrics, and equipment utilization
- Develop and implement process improvements using Lean, Six Sigma, or continuous improvement methodologies
- Ensure compliance with environmental regulations and support TOTE's sustainability and green initiatives
- Develop, manage, and report on operating budgets, including forecasting, cost control, and financial performance tracking
- Prepare operational and financial reports for senior leadership, providing insights and recommendations
- Lead, coach, and develop supervisory staff and frontline teams
Required Qualifications- Bachelor's degree in Supply Chain, Logistics, Maritime, Business, or related field (or equivalent experience)
- 6+ years of terminal operations experience, including terminal equipment, cargo handling, stevedoring practices, and vessel operations
- 6+ years of supervisory or leadership experience in a high-volume operational environment
- Demonstrated experience in budget management, financial reporting, and cost control
- Experience working in union environments preferred
- Knowledge of safety regulations (OSHA, DOT, USCG)
- Proven ability to manage KPIs and drive operational excellence
- Strong problem-solving, communication, and leadership skills
Preferred Qualifications- Experience with roll-on/roll-off (Ro/Ro) or containerized shipping operations
- Familiarity with terminal operating systems (TOS)
- Lean, Six Sigma, or continuous improvement certification
- Experience in Alaska trade or remote logistics operations
Core Competencies (Aligned with TOTE Values)Safety LeadershipCommitment to zero harm and proactive risk management
Operational ExcellenceDelivers reliable, high-quality service with continuous improvement
Environmental StewardshipSupports sustainable operations and regulatory compliance
Financial AccountabilityStrong ownership of budgets, cost control, and operational efficiency
Integrity & AccountabilityActs with honesty, ownership, and responsibility
Customer FocusBuilds strong relationships and delivers consistent value
InnovationChampions new ideas and process enhancements
Work Environment & Physical Requirements- Ability to work in an active marine terminal environment, including exposure to varying weather conditions
- Must be available for shift work, nights, weekends, and on-call rotation as required
- Ability to walk, stand, and navigate terminal yard areas regularly
Compensation & BenefitsCompensationThe salary range is
$88,988 to $155,000 annually, with an expected target salary of
$100,000 to $120,000 per year. Pay will be based on several factors including the candidate's
education, work experience, work location, and specific job duties.
BenefitsAs part of the team, full-time employees will receive a
comprehensive benefits package, which includes:
- Health, dental, and vision insurance
- Life insurance
- Short-term disability
- Employee Assistance Program (EAP)
- 401(k) with company match and discretionary funding
- Tuition reimbursement
- Supplemental parental leave
- Jury duty and bereavement leave
Time Off & Additional Benefits- Minimum of 10 days' vacation annually
- 10 days sick leave
- 10 paid holidays plus 1 floating holiday every 12 months
- Eligibility for an annual discretionary bonus (based on eligibility)
Career Development- Professional development opportunities
- Leadership development programs
- Internal advancement opportunities across the TOTE family of companies
