What You'll Be Doing

The Senior Consultant, Operations Service Governance, will be responsible for overseeing and enhancing the governance delivery for Enterprise Patching, Enterprise Security Hardening, and Enterprise Password Configuration. You will be involved in developing and maintaining processes and procedures to ensure timely and effective patch deployment, rigorous security hardening of systems, and robust password management practices. Collaborate with cross-functional teams to monitor compliance, assess risks, and drive continuous improvement initiatives, ensuring our technological environment remains secure, resilient, and aligned with regulatory requirements and industry best practices. This position may also contribute to remediating internal deficiencies or external deficiencies that fall under the scope of the Operations Service Governance team. Advise project managers, coordinators, and directors on technology functionality and utilization, drawing on your solid understanding of business dynamics. Additionally, you will utilize and advise on Business Intelligence (BI) tools such as Power BI, Tableau, or Qlik to support data-driven decision making and enhance reporting capabilities across the organization. Participate in the Technology Governance Council meetings to present compliance reporting using MS. PowerPoint. Contribute to transformation initiatives, helping drive organizational change and process improvements through technology adoption and innovative approaches.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Understanding Technology Governance Requirements - Work closely with business partners to gather governance requirements and governance data for reporting. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements.
• Leading and Mentoring - Support end-to-end governance management as a subject matter expert and provide guidance to a diverse team of technology and project professionals. Maintain a collaborative work environment and support team members to resolve organizational, operational, and process challenges.
• Driving Transformation - Champion and support transformation initiatives by identifying opportunities for process improvement, facilitating change management, and promoting the adoption of innovative technologies for technology governance.

Who You Are

• You can demonstrate experience with: 3-4+ years in an IT Governance role leading projects and designing solutions. You have the ability to elicit requirements and write strong documentation. Excellent stakeholder management and communication skills are necessary. You possess strong analytical abilities, including data analysis and gap analysis expertise. You are proficient with Excel pivot tables, Visio, and other Microsoft Office applications, and have hands-on experience with BI tools such as Power BI, Tableau, or Qlik.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it is the right thing to do.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You are confident in your ability to communicate detailed information in an impactful way.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location
Toronto-81 Bay, 27th Floor

Employment Type
Regular

Weekly Hours
37.5

Skills
Agile Thinking, Communication, Critical Thinking, Microsoft Power Business Intelligence (BI), Operational Risks, Process Design