SALARY LEVEL- $80,000 -$90,000 salary is commensurate with experience and location
Shift: Monday - Friday, 8:00 a.m. - 4:30 p.m.This role supports two locations and requires regular travel between sites.Position DescriptionThe Senior Client Services Supervisor coordinates and directs the Client Services Team to manage assigned accounts and be the primary link between the customer and operations. This role is crucial in developing and maintaining a positive and productive relationship with assigned clients while becoming an expert on the daily activities within each unique Client's environment.
What you will do...- Manage, develop, and lead the Client Services team to achieve goals that align with SCLS' strategic plan
- Support client relationships by becoming an extension of our client's business. Build strong rapport with partners, including managing relationships, expectation setting, and status communication; develop and implement a regular schedule for meeting with all clients, either formally or informally, in person or by teleconference
- Represent and act as a liaison to work in conjunction with Managers, Supervisors, and Client Services Members to plan, develop, and implement policies/procedures for each Client to ensure facility, client service, and broad warehousing practices are followed
- Proactively identify process improvements that enhance Clients' experiences and streamline warehouse and call center operations; provide a positive response to problem resolution and ensure all relevant Saddle Creek departments are appropriately involved and kept up to date
- Develop regular service reports that are shared with Clients that give visibility to volumes, service commitments, etc. Ensure that all accounts are serviced within the Client's guidelines and SCLS' policies and procedures
- Integrate and coordinate accounts, procedural changes, and other special projects. Initiate formal project plans, as required, for new and current Clients to ensure initiatives, and post-meeting follow-ups are prompt and well-executed
- Provide support to Fulfillment Team with the processing, issuing, and mailing of daily, weekly, and month-end customer reporting, billing, and collection efforts
Our ideal candidate would have...- Bachelor's Degree (preferred); High School Diploma/GED required
- 2-4 years of experience in client services/account management role preferable within a direct-to-consumer eCommerce environment
- Must have a proven track record of providing exceptional customer service, which assists in the development and retention of clients
- Proficiency in Microsoft Office applications; Word, Excel, and PowerPoint
- Ability to read, analyze, and interpret policies and contracts
- Must be able to multi-task, problem-solve, prioritize, and work under pressure
- Knowledge of small parcel HAZMAT shipping regulations preferred
- Knowledge of Softeon WMS experience is a plus
- eCommerce experience is a plus
It would be even better if you have...- 2-4 years of supervisory experience in a warehouse environment
- Lean Six Sigma and continuous improvement training and experience
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estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.
