We are looking for an elite Sr. Certification Development Program Manager (PM) to lead technical certification releases, assessment architecture, and exam development for the SnowPro Certification program. This hands-on, technical role requires a self-starter who thrives in a fast-paced environment and bridges the gap between technical implementation, psychometric exam development, and practical assessment experiences for a global network of Snowflake experts.
Responsibilities- Multi-Modal Assessment Architecture: Design, develop, and deploy lab-based practical assessments (including architectural concepts and automated scoring scripts), micro-credentials, performance-based tasks, and rubric-based evaluations for demonstrated hands-on skills.
- SME Workshop Facilitation: Recruit, train, and lead global Subject Matter Experts (SMEs) through synchronous and asynchronous exam development workshops, including Program Design, Job Task Analyses (JTA), item writing, technical reviews, and standard setting (cut-score) sessions.
- Technical Question Validation & Quality: Author, review, and technically validate advanced scenario-based exam questions to ensure alignment with Snowflake platform updates, AI/ML features, and architectural best practices.
- Editorial & Style Governance: Review and revise exam content for grammar, punctuation, spelling, style, and tone, ensuring readability and strict adherence to Snowflake editorial standards.
- End-to-End Program & Project Management: Use project management tools and methodologies to manage medium-to-large-scale exam development projects, directing simultaneous releases to deliver high-quality outputs on time.
- Vendor & Psychometric Collaboration: Partner with psychometricians and delivery vendors (e.g., Pearson) to monitor statistical item performance, manage item banks, ensure QTI compliance, and enforce strict exam security.
- Localization & Publishing Management: Oversee the operational workflows, publishing, maintenance, and global localization processes for all certification forms and program assets.
- Enablement, Marketing & Launch: Drive new and updated exam launches by developing study guides, practice exams, web content, program articles, and blog posts to drive candidate success and program awareness.
- Cross-Functional Alignment: Collaborate with Engineering, Product Marketing, and Technical Documentation teams to keep certification paths continuously synchronized with major platform releases and product roadmaps.
Requirements- Content & Assessment Expertise: 6+ years of experience in technical content development, certification design, assessment engineering, or IT/technical training in enterprise software environments.
- Technical Proficiency: 2+ years of hands-on experience designing and building technical labs, practical assessments, or hands-on environments across enterprise cloud or data platforms (e.g., Snowflake, AWS, Azure, GCP).
- Project Management & Operations: Demonstrated success leading complex, multi-stakeholder technical projects from concept to launch using standard PM tools and frameworks in fast-paced or asynchronous environments.
- Education & Experience: Bachelor's degree in Information Systems, Data Engineering, Education, Statistics, or equivalent practical experience.
- Communication: Exceptional ability to translate complex cloud architectural patterns into clear, evaluative assessment objectives and crisp editorial content.
Preferred Skills:- Certification: SnowPro Core or SnowPro Advanced Certified.
- Platform Experience: Direct hands-on experience with the Snowflake AI Data Cloud, including proficiency in SQL and/or Python.
- Assessment Tools & Standards: Experience with item banking platforms (e.g., Pearson ExamDeveloper) and assessment standards like QTI (Question & Test Interoperability).
- AI/ML & GenAI Workflows: Hands-on experience or familiarity with LLMs, AI/ML workflows, and building agents.
