Qualifications

• Bachelor's Degree in Business, Engineering, Finance, Accounting or related field with 5+ years of experience as a business or process analyst
• Hands-on experience with payment workflow integrations and banking APIs like Zelle, RTP, and FedNow
• Strong understanding of payment processing, settlements, and ISO 20022 messaging formats
• Knowledge of fraud monitoring, compliance, or risk mitigation in payments
• Skilled in Agile/Scrum methodologies; familiar with tools such as JIRA, Confluence, Visio, or Lucid chart
• Excellent analytical, critical thinking, and communication skills (verbal and written)
• Ability to work under pressure, multi-task, and manage competing priorities

Responsibilities

• Document business, functional, and non-functional requirements for various projects
• Create mapping documents and data flow diagrams to facilitate project understanding
• Assess and document the impact of changes on existing processes and identify interdependencies
• Develop project acceptance criteria and test scripts in collaboration with the Operations production team
• Work closely with Dep Ops Leads to ensure smooth transition from implementation to production
• Manage day-to-day project requirements and foster coordination among departments
• Promote a culture of continuous improvement and business process excellence

Benefits

• Opportunity to work on complex transformation programs
• Collaborative working environment with internal and external partners
• Development opportunities for continuous improvement and business excellence
• Exposure to cutting-edge payment technologies
• Possibility of developing innovative solutions in a pivotal role within the bank's core processing systems