JOB OVERVIEWThe Business Systems Analyst IV is a senior individual contributor who operates at a high level of autonomy within the Product Management organization, leading complex analysis, configuration, and delivery work across multiple products or functional domains. This role serves as a subject matter expert and senior resource for colleagues-functioning as generalist or specialist depending on business need-and drives meaningful outcomes across cross-functional teams through deep product knowledge, direct client engagement, and close partnership with Product Management.
RESPONSIBILITIES AND DUTIES- Execute Product Strategy: In collaboration with your Product Manager(s), assist in shaping the roadmap for your assigned Net Health product area, aligning development priorities with client needs and company objectives.
- Maintain deep expertise in product features, platform architecture, and industry regulatory requirements; apply that knowledge to influence roadmap priorities and advance client outcomes
- Participate in industry thought leadership efforts that shape product roadmap and library content strategy; contribute to client and patient advocacy relevant to the assigned product area
- Collaborate with Sales to identify documentation and consulting opportunities; contribute to proposals and SOWs for professional services engagements
- Serve as the domain SME across teams-providing guidance on best-practice workflows, system configuration, and documentation design for the assigned product domain
- Full Product Ownership: Drive the entire product lifecycle-from ideation and planning to execution, launch, and post-launch improvements-ensuring optimal performance and client satisfaction. Actively participate (and sometimes facilitate) in scrum events including daily standups, sprint planning, sprint review, and project status meetings for at least one team.
- Lead end-to-end analysis, configuration, and delivery of complex client and internal projects within the assigned product area, ensuring timely and accurate completion
- Configure, qualify, and deliver all levels of product documentation and associated modules; demo and validate updates against regulatory and industry standards
- Develop, mentor, and coach team members through pairing, code/config review, and documentation-without formal management responsibility
- Lead continuous quality improvement efforts across the team and product area, including process simplification and operational efficiency initiatives
- Requirements Definition and Prioritization: Gather, articulate, and prioritize technical and client requirements for new features, balancing usability and technical feasibility; generate the stories and acceptance criteria that make up the feature backlog; facilitate story refinement sessions with Dev and QA to ensure consistent understanding and gather estimates.
- Engage directly with clients through the full project lifecycle-from discovery through delivery-to ensure complete understanding of requirements and successful adoption
- Proactively identify, define, and frame complex business and operational problems; independently propose and implement solutions that address root causes and drive measurable outcomes
- Identify and resolve impediments impacting project delivery; communicate effectively across teams on multi-project client inquiries
- Project and Program Management: In collaboration with your Product Manager, develop end-to-end project plans with clear timelines and milestones; coordinate teams to deliver on commitments; lead multi-day design sprints to surface challenges and opportunities; accept or reject delivered work within each Sprint.
- Manage multiple concurrent projects with competing priorities without loss of quality or pace; collaborate with immediate team members to meet team goals and KPIs
- Anticipate and manage change, redirecting internal or external resources as needed to keep projects on track and aligned with organizational priorities
- Collaborate across Engineering, Marketing, Compliance, Account Management, Sales, Implementations, and Support stakeholders
- Technical Decision-Making: Utilize technical knowledge to inform decisions on system architecture, dependencies, and integrations within Net Health's ecosystem; pull data to understand API specifications and review code; provide regular updates on project status, risks, and achievements to ensure stakeholder alignment and visibility.
- Adhere to and advance Net Health technology policies, best practices, and internal platform standards; maintain technology usage consistent with Net Health policies and procedures
- Manage documentation workflow for internal and client projects; ensure configuration is optimized for BI and Data Warehouse use
QUALIFICATIONS
- Bachelor's degree in Information Systems, Operations Management, Computer Science, or a related field; or equivalent combination of education and experience
- 10+ years of relevant professional experience in business systems analysis, product management, or a closely related domain-including demonstrated ability to develop novel approaches to complex, non-routine problems
- Deep domain knowledge of the assigned product area; experience with EHRs, practice management systems, and healthcare billing systems
- Product Management certification desired
- Proven track record managing and delivering complex, multi-stakeholder projects with minimal oversight
- Experience guiding and influencing the work of others without formal authority
- Exceptional organizational, analytical, and time management skills; able to manage multiple concurrent priorities
- Strong written and verbal communication skills across technical and non-technical audiences, including executive stakeholders
- Ability to rapidly learn new product features and technologies and apply them directly to client and business needs
- Self-directed with strong judgment about when to escalate; detail-oriented by default
REQUIRED SOFTWARE EXPERIENCE - Microsoft Office (Word, Excel, Outlook) or Google Workspace
- Jira, Confluence
- NetSuite
- EHR / practice management / healthcare billing systems
- AI tooling (effective prompt use)
Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.Salary Range: $103,200 - $129,000.00 USDA word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process.
We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy. 
