SpartanNash

Sr Business Analyst and Salesforce Administrator

SpartanNash$88K — $105K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 5+ years in business analysis and technology solutions, with Salesforce administration experience
  • Experience with Salesforce Sales Cloud, Service Cloud, and Marketing Cloud
  • Strong skills in requirements gathering and process analysis
  • Hands-on experience with Salesforce Flow, Reports, and security administration

Responsibilities

  • Partner with stakeholders to identify business objectives and challenges
  • Gather and document business requirements and process flows
  • Lead workshops to define and refine requirements
  • Analyze Salesforce and IT systems to identify optimization opportunities
  • Evaluate impacts of proposed solutions on enterprise applications
  • Administer Salesforce Sales Cloud, Service Cloud, and Marketing Cloud environments
  • Configure Salesforce and create reports and dashboards

Benefits

  • Robust and competitive Total Rewards benefits package
  • Supportive 'People First' culture
  • Opportunities for professional development and certifications
  • Team-oriented environment fostering collaboration
  • Flexible work options may be available to accommodate individual needs
Full Job Description
Location:
850 76th Street S.W. - Byron Center, Michigan 49315

Position Summary:

This role serves as a liaison between business stakeholders and IT solution teams, with responsibility for translating business needs into clear requirements, process improvements, and scalable technology solutions across Salesforce and other enterprise IT initiatives. The ideal candidate will bring strong general business analysis skills, advanced Salesforce administration experience, and a proven ability to support Sales Cloud, Service Cloud, and Marketing Cloud initiatives.

Here's what you'll do:
  • Partner with business stakeholders to understand business objectives, challenges, and opportunities.
  • Gather, document, and manage business requirements, user stories, acceptance criteria, and process flows for Salesforce and other IT-enabled business initiatives.
  • Lead requirements workshops and facilitate stakeholder discussions.
  • Analyze business processes across Salesforce and related IT systems, identifying opportunities for automation, optimization, and improved cross-functional workflows.
  • Evaluate business impacts, dependencies, and integration points across enterprise applications to ensure proposed solutions fit the broader IT landscape.
  • Administer Salesforce Sales Cloud, Service Cloud, and Marketing Cloud environments.
  • Manage users, profiles, permission sets, roles, and security settings.
  • Configure Salesforce using Flows, Validation Rules, Approval Processes, and Lightning App Builder.
  • Build and maintain reports, dashboards, and analytics.
  • Create process documentation, training materials, and support governance activities.


Here's what you'll need:
  • Bachelor's degree or equivalent combination of education and experience.
  • Minimum 5 years of experience in business analysis and technology solution delivery, including hands-on Salesforce administration and Salesforce project experience.
  • Experience supporting Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
  • Strong requirements gathering, process mapping, stakeholder management, and business process analysis experience across IT systems and business functions.
  • Hands-on experience with Salesforce Flow, Reports, Dashboards, and security administration.

Required Certifications:
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Business Analyst

Preferred Qualifications:
  • Experience working in Agile environments
  • Experience supporting business analysis activities for enterprise IT projects involving multiple applications, integrations, reporting needs, or operational process changes.
  • Salesforce Platform App Builder Certification
  • Salesforce Service Cloud Consultant Certification
  • Salesforce Marketing Cloud Administrator Certification
  • Salesforce Marketing Cloud Email Specialist Certification
  • Experience supporting enterprise-scale Salesforce implementations
  • Understanding of Salesforce integrations and API concepts


Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

About SpartanNash

SpartanNash (SPTN) is a Fortune 400 company and the fifth largest food distributor in the United States. We also are the leading distributor of grocery products to military commissaries in the United States. Headquartered in Grand Rapids, Mich., SpartanNash has corporate offices in Minneapolis and Norfolk, Va. We currently operate more than 155 corporate-owned retail stores in 10 states and distribute to more than 2,100 independent locations in 47 states. We operate 10 wholesale distribution centers and seven military DCs. Our military operations also serve the District of Columbia, Europe, Cuba, Puerto Rico, Bahrain and Egypt. Our retail banners include Dan’s Supermarket, D&W Fresh Market, Econofoods, Family Fare Supermarkets, Family Fresh Market, Family Thrift Center, Forest Hills Foods, Fresh City Market, No Frills, SunMart, Supermercado Nuestra Familia, ValuLand and VG’s. Retail and military operations each represent approximately 30 percent of our business; wholesale distribution is our largest business segment with 40 percent.

SpartanNash Careers

Join the SpartanNash family, a leading grocery retailer and wholesale distributor, where we value innovation, leadership, and diversity. At SpartanNash, we offer more than just job opportunities; we provide a platform for professional growth and a thriving career in the retail and supply chain industry.

Work You’ll Do

At SpartanNash, we empower our team to drive innovation and lead with integrity. As part of our dynamic team, you will collaborate with skilled professionals dedicated to making a significant impact in the industry. Our commitment to leadership and diversity training ensures that every team member is equipped to excel.

Explore Career Paths

Whether you're seeking your first internship or a seasoned professional looking to advance, SpartanNash offers a range of positions across various functions. From in-store roles to corporate positions, each job contributes to our mission of delivering the ingredients for a better life.

Innovate and Lead

Join a company where innovation meets tradition. At SpartanNash, we encourage our team to bring fresh ideas that drive industry solutions and enhance our operational efficiency. Your contributions will support our leadership in the grocery and distribution sectors.

Be Part of Our Culture

SpartanNash is dedicated to fostering a culture of inclusivity and respect. Our diverse workforce is our strength, and we celebrate the unique perspectives and skills each member brings to our company. We believe that a supportive environment is key to our collective success.

Grow With Us

Career growth at SpartanNash is not just a possibility—it's a priority. We are committed to the professional development of our employees through robust training programs, leadership development opportunities, and continuous learning. With SpartanNash, you can go as far as your ambition takes you.

Benefits That Matter

We understand the importance of comprehensive benefits for our employees and their families. SpartanNash offers competitive benefits packages that support health, financial security, and work-life balance. Investing in the well-being of our team is at the heart of our values.

Join Our Team

Ready to make a meaningful impact? Explore the job opportunities at SpartanNash by searching open positions that match your skills and interests. We are hiring creative, curious, and motivated individuals who are ready to advance their careers in a dynamic industry.

Stay Connected

Keep up to date with the latest news, insider perspectives, and career tips from SpartanNash. Personalize your experience by subscribing to our job alert emails, tailored to your preferences and professional interests.

Networking and Employment

Leverage SpartanNash’s extensive networking opportunities to enhance your career prospects. Engage with industry leaders and peers through professional events and community initiatives. Your next career opportunity awaits at SpartanNash, where your skills and passion meet our industry-leading innovation.

Interview and Resume Tips

Prepare for your future with SpartanNash by accessing our resources for resume building and interview preparation. Stand out as a candidate and show how you can contribute to our culture of growth and excellence.

SpartanNash Jobs and Careers

Discover the exciting and rewarding opportunities that await at SpartanNash. Whether you're looking for an internship, a full-time position, or a leadership role, SpartanNash is the place to be for a fulfilling career journey. Join us and be part of a team that’s dedicated to making a difference.
Learn more about SpartanNash
Size
10,100 employees
Market Cap
$1 billion
Industry
Net Income
$75.9 million
5 Year Trend
+3.4%
Revenue
$9.3 billion
NASDAQ

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