OverviewManage, mentor and coach a team of Customer focused professionals, improve Service process efficiencies
and enhance the KMBS Customer experience.
ResponsibilitiesManage, mentor and coach
• Responsible for reviewing quality and quantity of Service productivity
• Ensure the training is requested and attended by all relevant staff.
• Review and coach all Service staff on CIP's
• Communicate and encourage growth and career planning
Improve process efficiencies
• Analyze service processes to improve efficiencies and promote cost reduction
• Participate and encourage Sales/Service meetings
• Monitor progress and promote field focus and adherence in cost saving modifications.
• Responsible for reviewing Service Level Agreements for Branch compliance
Enhance the KMBS Customer experience
• Respond in person immediately to all Customer concerns that require managerial intervention
• Ensure the all Customer receive an ETA call prior to site visit
• Be proactive in customer care by weekly team customer reviews
• Achieve goal of 88% 1st call fix ratio for team
Improve MIF retention
• Support and participate in Lead program initiative
• Ensure that all Customers receive a visit by a technician at least twice per year
• Participate in Client visits on a monthly basis to promote customer relationship and retention
Qualifications• A college diploma in technical or related field
• Minimum 5 years previous experience as Service Team Leader
• Good communication and presentation skills
• Ability to lead and motivate
• Ability to accommodate shift hours
• A creative and strategic thinker; able to manage long- and short-term initiatives concurrently
• A team player with a proven problem solving ability, time management and prioritization skills
• Detail oriented, possessing strong analytical skills and the ability to work self-managed and collaboratively
as part of a team
• Able to excel in a changing environment
• Bilingual (English/French) is preferred
• Competency with MS Office suite
• Own vehicle with a valid driver's license
What We OfferSalary DisclaimerCompensation Range: $89,430.49- $111,788.12 annuallyVehicle Program: Variable allowance based on actual driving patterns for fair, performance-aligned reimbursement
Transparent pay structure with clear growth progression
Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job-related knowledge, geographic location, and specific business needs.
Benefits and employee perks:- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Tuition Reimbursement Program
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution
- Employee Discounts
- Employee and Family Assistant Program
- And more.
AI Use Disclosure"Konica Minolta Business Solutions (Canada) Ltd. or our third-party contractors may use Artificial Intelligence in the recruitment process."
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