Northern Trust

Sr. Associate, SW Support

Northern Trust$130K — $135K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Electronic Engineering, Information Systems, or related STEM field, or 4 years of equivalent experience.
  • 2 years leading production support and maintenance teams.
  • 2 years collaborating with product owners and IT teams to gather requirements.
  • 2 years experience with third-party product vendors in an onshore-offshore model.
  • 2 years proficiency in Oracle (PL/SQL), SQL Server, Unix shell scripting, and PERL scripting.
  • 2 years familiarity with Bitbucket, Bamboo, and DevOps best practices.

Responsibilities

  • Lead production support for critical trading, accounting, and reporting applications.
  • Provide expert knowledge on workflow designs for supported applications.
  • Analyze and resolve business partner queries in compliance with IT requirements.
  • Troubleshoot production issues and implement necessary code fixes.
  • Work on application reliability and drive continuous improvements.
  • Monitor alerts and escalate issues to appropriate teams and management.

Benefits

  • Comprehensive retirement benefits including 401k and pension.
  • Health and welfare benefits (medical, dental, vision, spending accounts, and disability).
  • Paid time off and parental/caregiver leave.
  • Life & accident insurance and other voluntary well-being benefits.
  • Discretionary bonus program potentially including an equity component.
Full Job Description
The Northern Trust Company seeks a Sr. Associate, SW Support to lead production support of critical trading, accounting, and/or reporting applications for Shared Service Technology Production Maintenance and Support organization. Provide L1/L2/L3 Support, monitor and provide support to production streams, and provide expert knowledge on all workflow designs for supported applications. Work with business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirements. Troubleshoot production issues including job failure and apply code fix as needed. Work on application reliability and continuous improvement. Monitor and attend all alerts, and escalate production issues to relevant teams and management. #LI-DNI Position requires a Bachelor's degree in Computer Science, Electronic Engineering, Information Systems, or a related STEM field, and 2 years of experience with software enhancement and production support. In lieu of a Bachelor's degree in Computer Science, Electronic Engineering, Information Systems, or a related STEM field, and 2 years of experience with software enhancement and production support, employer will accept 4 years of experience with software enhancement and production support. Experience must include a minimum of: 2 years of experience leading production support and maintenance teams; 2 years of experience working closely with product owners, business users, and other IT teams to elicit requirements; 2 years of experience of working with third party product vendors and working with an onshore-offshore support model; 2 years of experience with production support procedures; 2 years of experience with Oracle (PL/SQL), SQL Server, Unix shell scripting, and PERL Scripting; and 2 years of experience with Bitbucket, Bamboo, and devops best practices. Any suitable combination of education, training, or experience is acceptable. #LI-DNI JOB LOCATION: Chicago, IL. Rate of Pay: $130,707.00 - $135,00.00 per year. To apply, please visit https://careers.northerntrust.com and enter job requisition number R157520 when prompted. Alternatively, please send your resume, cover letter, and a copy of the ad to: G. Duggan, 181 W. Madison, Chicago, IL 60602. Salary Range: Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

About Northern Trust

Northern Trust is a global leader in delivering innovative investment management, asset and fund administration, and fiduciary and banking solutions to corporations, institutions, and affluent individuals. They have evolved with the changing needs of their clients and their world.

Northern Trust Careers

Joining Northern Trust means becoming part of a global financial services institution that is dedicated to providing expert guidance and innovative solutions to its clients. At Northern Trust, we pride ourselves on fostering a culture of leadership, diversity, and innovation, which makes us a premier destination for career growth in the financial industry.

Work You’ll Do

At Northern Trust, you will collaborate with some of the most talented professionals in the financial sector. Our team is committed to excellence and equipped with a diverse range of skills that contribute to our dynamic environment. Here, you will have the opportunity to lead projects that transform our services and drive significant value for our clients across the globe.

Explore Job Opportunities and Internships

Whether you are starting your career or looking to make a significant impact in the financial industry, Northern Trust offers a variety of job opportunities and internships that will help you achieve your professional goals. From entry-level positions to leadership roles, our company is actively hiring individuals who are passionate, curious, and driven to excel.

Innovative Work

Northern Trust is at the forefront of financial innovation. Our employees are encouraged to think creatively and leverage cutting-edge technologies to solve complex problems. By joining our team, you will work on pioneering solutions that redefine the standards of financial services.

Be Part of a Great Team

Our team at Northern Trust is more than just a group of employees – we are a community. We value collaboration, and our culture is built on mutual respect and a commitment to diversity and inclusion. Working with us, you will experience a supportive network that is passionate about sharing knowledge and ideas.

Future-Proof Your Career

Northern Trust is dedicated to your professional development. We offer comprehensive benefits, diversity training, and numerous resources to help you grow your career. With our support, you can expand your skills, gain valuable experience, and achieve professional certifications that will enhance your career trajectory.

Stay Connected

Join Our Team

Discover the perfect role for you at Northern Trust by exploring our current job openings that match your skills and interests. We are looking for professionals who are solution-driven and eager to contribute to our legacy of financial excellence.

Keep Up to Date

Stay informed with the latest career tips, industry insights, and professional growth opportunities—all available through our careers blog. At Northern Trust, we ensure that our team members are always ahead in the industry.

Job Alert Emails

Customize your experience by subscribing to job alerts and insider tips tailored to your preferences. At Northern Trust, exciting and rewarding opportunities are always on the horizon, and we are eager to see where your talents can take us. Join Northern Trust today and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Here, every position is a chance to contribute to something bigger and to turn your job into a meaningful career.
Learn more about Northern Trust
Size
21,100 employees
Market Cap
$18.1 billion
Industry
Net Income
$1.2 billion
Founded
1889
5 Year Trend
+4.9%
Revenue
$6.1 billion
NASDAQ

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