General Electric Company

Sr Application Operations Engineer

General Electric Company$90K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 2 years of experience, Associate degree with 5 years, or High school diploma/GED with 7 years of experience.
  • Military experience may substitute for professional experience.
  • Experience with relevant applications or products.
  • Understanding of technical direction and standards.
  • Strong customer focus and relationship-building skills.

Responsibilities

  • Maintain and support user applications and data platforms.
  • Coordinate responses and solutions for application support cases.
  • Troubleshoot issues using monitoring tools and SOPs.
  • Lead customer communications during incidents and conduct retrospectives.
  • Drive root cause investigations and implement improvements.
  • Create and maintain end-user support documentation.
  • Identify opportunities for automation and self-service solutions.

Benefits

  • No relocation assistance provided.
  • Opportunity to mentor team members and guide processes.
Full Job Description
Job Description Summary
We are seeking a Senior Application Operations Engineer to support machine connectivity, DNC program implementation, and shop floor data visualization solutions, including tools such as Info Connect and Spotfire (subject to change).

This role supports and maintains multiple user- and customer-facing applications, data platforms, and related services to ensure high availability and strong performance.

The ideal candidate is adaptable, eager to learn, and comfortable working in a fast-paced manufacturing environment.

Job Description

In this role, you will:
  • Perform daily application maintenance, processing, and user support
  • Respond to and coordinate support cases from application users and customers
  • Troubleshoot application alerts using monitoring tools; resolve or escalate per SOPs
  • Lead customer communications during critical incidents and facilitate retrospectives
  • Improve customer satisfaction through stronger support quality, knowledge sharing, and training
  • Drive root cause investigations and implement corrective actions and improvements
  • Lead projects that enhance customer experience, application performance, or operational processes
  • Create and maintain end-user support documentation and knowledge articles
  • Plan proactively for upcoming system or process changes
  • Mentor and guide team members
  • Train support teams on new or updated processes and services
  • Collaborate with cross-functional stakeholders and support teams
  • Ensure support readiness and availability
  • Identify and implement automation opportunities for end-user self-service
  • Coordinate with vendors and internal technical support teams
  • Partner with product and service owners on new service introductions, changes, and operational transitions
  • Manage supplier relationships to improve support outcomes and reduce vendor escalations

Minimum Qualifications:
  • Bachelor's degree from an accredited college or university with at least 2 years of professional experience, OR
  • Associate degree with at least 5 years of professional experience, OR
  • High school diploma / GED with at least 7 years of professional experience

Note: Military experience is equivalent to professional experience.

Eligibility Requirement
  • Legal authorization to work in the U.S. is required
  • This employer will not sponsor employment visas now or in the future for this role

Desired Characteristics:
Technical
  • Experience with relevant applications or products
  • Understanding of how to set and drive technical direction
  • Familiarity with gathering functional requirements
  • Knowledge of technical standards and how to apply them to project work
  • Interest in current and emerging technologies through training, work experience, or industry involvement

Business Acumen
  • Understanding of cross-functional business concepts, priorities, and organizational dynamics

Leadership
  • Ability to coach and mentor team members
  • Awareness of hardware and software cost considerations
  • Ability to deliver work on time and within budget
  • Skill in identifying and escalating issues, risks, and benefits
  • Ability to support change initiatives through implementation and feedback

Personal Attributes
  • High energy and enthusiasm in a rapidly changing environment
  • Strong customer focus and relationship-building skills
  • Change-oriented mindset with a focus on continuous improvement
  • Ability to work effectively with global teams, both independently and collaboratively
  • Sound judgment in routine decision-making
  • Open-mindedness to new ideas and alternative solutions
  • Ability to resolve day-to-day implementation issues and escalate larger concerns as needed
  • Strong analytical, problem-solving, and communication skills


This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Relocation Assistance Provided: No

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ

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