Extend

Solutions Architect (Delivery)

Extend • $110K — $160K *
US-AnywhereRemote in United States
Technical Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 4-7 years in a customer-facing technical role such as Solutions Architect, Implementation Specialist, or Technical Consultant.
  • Proven ability to guide clients through complex technical implementations or integrations from start to finish.
  • Exceptional at simplifying complex technical concepts for both technical and non-technical audiences.
  • Experience with Mid-Market and Enterprise merchants, managing multiple accounts effectively.
  • Strong knowledge of web technologies and experience with RESTful API integrations.
  • Familiarity with integration patterns (APIs, file-based, event-driven, webhooks) and ability to suggest appropriate solutions.
  • Ownership-driven mindset, proactively solving issues and balancing client and business needs.

Responsibilities

  • Lead post-sales technical implementation discussions with merchants to understand their integration needs.
  • Manage the technical onboarding process from kickoff to go-live, ensuring successful integrations.
  • Create and uphold technical documentation for onboarding, including architecture diagrams and integration specifications.
  • Develop a library of reusable integration resources to enhance efficiency across the Solutions team.
  • Investigate and resolve complex technical issues post-onboarding, collaborating with teams to communicate findings.
  • Conduct pre-launch quality assurance to validate integration procedures meet required standards.
  • Identify automation opportunities to enhance operational efficiency, partnering with teams for execution.

Benefits

  • Collaborative work environment with a diverse team.
  • Full medical, dental, and vision benefits available.
  • Opportunity to own stock in a rapidly growing startup.
  • Flexible and generous paid time off policy.
  • 401(k) plan with financial guidance from Morgan Stanley.
Full Job Description
What you'll do:
  • Lead post-sales technical implementation conversations with merchants, conducting deep technical discovery to understand their systems, integration architecture, and constraints - and translating findings into a clear path forward.
  • Own the technical onboarding experience, serving as the primary technical point of contact from kickoff to go-live, partnering with internal Engineering and Product teams to identify and address any product gaps and ensure integrations are set up for long-term success.
  • Establish and maintain technical documentation for merchant onboardings - system architecture diagrams, API inventories, and integration specs - that cross-functional partners rely on throughout the merchant lifecycle.
  • Build and maintain a library of reusable integration assets - templates, configuration guides, and onboarding playbooks - that improve consistency and reduce time-to-live across the merchant portfolio on the Solutions team.
  • Lead investigation and resolution of complex post-onboarding technical issues, collaborating with Engineering and Support to drive root cause analysis and communicate findings clearly to internal and external stakeholders.
  • Own pre-launch QA - including sandbox testing and end-to-end validation of integration flows - ensuring integrations meet a high technical bar before go-live.
  • Identify and champion AI and automation opportunities that improve operational efficiency, partnering with internal teams to move initiatives from idea to execution.
What we are looking for:
  • 4-7 years of experience in a customer-facing technical role such as a Solutions Architect, Implementation Specialist, Technical Consultant, or similar client-facing position.
  • Demonstrated track record of independently leading clients or stakeholders through complex technical implementations or integrations, from scoping through go-live.
  • Exceptional ability to translate complex technical concepts, architecture, and solutions for both technical and non-technical audiences - including executive stakeholders.
  • Deep, hands-on experience working with Mid-Market and Enterprise merchants, with the ability to manage competing priorities across multiple accounts simultaneously.
  • Strong working knowledge of web technologies and integrations, including hands-on experience designing and troubleshooting RESTful API integrations, and a solid understanding of how Javascript, HTML, and CSS interact within a production environment.
  • Hands-on experience with common integration patterns (APIs, file-based, event-driven, webhooks, etc.) and the ability to recommend the right approach for a given use case.
  • A proactive, ownership-driven mindset - you identify problems before they escalate, drive solutions end-to-end, and advocate for both the client and the business when tradeoffs arise.
Nice to Haves:
  • Proficiency with Postman or similar API testing and debugging tools, ideally in a client-facing or cross-functional troubleshooting context.
  • Experience configuring or supporting back-office OMS/ ERP systems (like Netsuite) in a client context.
  • Experience with eCommerce platforms (e.g., Shopify, BigCommerce, etc.) and a practical understanding of how they integrate with broader business systems such as ERPs, OMS platforms, and third-party services.
Salary Range:
  • Expected Pay: $110,000 - $160,000* Base Salary and Commission annually for On Target Earnings (OTE)

*This role may be filled at multiple levels. Final title and compensation will be determined based on the candidate's experience, skills, and business needs.

Life at Extend:
  • Working with a great team from diverse backgrounds in a collaborative and supportive environment.
  • Competitive salary based on experience, with full medical and dental & vision benefits.
  • Stock in an early-stage startup growing quickly.
  • Generous, flexible paid time off policy.
  • 401(k) with Financial Guidance from Morgan Stanley.

About Extend

Extended Stay America, Inc., headquartered in Charlotte, North Carolina, is the operator of an economy apartment hotel chain in the United States and Canada. As of December 31, 2019, the company owned and operated 557 hotel properties consisting of approximately 61,900 rooms and franchised or managed 73 hotel properties consisting of approximately 7,500 rooms. Prior to June 2021, when the company was acquired by Blackstone Real Estate and the Starwood Capital Group, it was publicly traded as a "paired share" with ESH Hospitality, Inc., a real estate investment trust and the owner of the hotels. As of 2022, there are 650+ Extended Stay America branded hotels. Extended Stay America was founded on January 9, 1995 in Fort Lauderdale, Florida by George D. Johnson, Jr. and Wayne Huizenga, both former executives from Viacom and its subsidiary Blockbuster LLC. The first two Extended Stay America hotels opened in August 1995 in Spartanburg, South Carolina and Marietta, Georgia. The company became a public company via an initial public offering on December 14, 1995. Extended Stay America acquired the extended-stay hotel chain StudioPLUS on April 11, 1997. The company also developed the Crossland Economy Studios brand as a budget extended-stay hotel brand. The 47 unit Crossland brand was sold to Westmont Hospitality Group for $285 Million in December, 2015.
Learn more about Extend
Industry
Information Technology
Founded
2017
* Ladders Estimates

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