Position Summary - The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first point of contact for IT-related incidents and service requests, ensuring timely resolution of technical issues to support business operations. The position also assists with system installations, monitors data center infrastructure, coordinates with internal and third-party support teams, and maintains inventory of technology assets.

Role Description:
• Ensures stability and reliability of Appian systems through RCA, AI-assisted diagnostics, and continuous improvement.
• Leads resolution of complex L2L3 issues using AIOps, predictive monitoring, and intelligent alerting.
• Drives problem management via automation, AI-enabled root cause fixes, and self-healing mechanisms.
• Enhances performance and scalability using AI-driven optimization and predictive capacity planning.
• Governs releases and changes with CoE standards, leveraging AI-based risk assessment and validation.
• Contributes to Appian CoE platform management, including governance, reusable components, and standardization.
• Designs and integrates AI GenAI solutions (IDP, NLP, chatbots, decisioning) to enable intelligent automation.
• Promotes AI-assisted development and hyper automation to improve efficiency and reduce manual effort.
• Maintains AI-enabled knowledge management (runbooks, documentation) for faster issue resolution.
• Mentors team on Appian, AI adoption, and CoE best practices while ensuring security and responsible AI compliance.
• Provides leadership updates on system health, risks, and AI-driven optimization opportunities.

Required Skill Set:
• Leads resolution of complex L2L3 issues using AIOps, predictive monitoring, and intelligent alerting.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluati on. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.