Job Summary
The Analyst 4, Business Process Effectiveness provides technical, platform, and workflow-building expertise across internal employee communications and digital workplace experiences. This role is a hands-on analyst and builder responsible for designing, developing, and optimizing solutions across Microsoft 365, including SharePoint Online, Power Automate, Power Apps, Power BI, and Teams to streamline internal communications workflows from intake through approvals, publishing, notifications, and reporting.
The Analyst 4 supports and enhances key employee communications platforms and channels, including platforms such as ComcastNow (company intranet), Viva Engage, Viva Connections, Vimeo, EmailOpen, and Communicator, helping teams improve employee engagement through reliable systems and actionable analytics.
This role will also support user requirements and ongoing improvements for an internal Copilot-based agent, helping translate business needs into clear user requirements and partnering with technical teams to test, refine, and operationalize agent capabilities.
Job Description
Core Responsibilities
Platform Development & Automation
Build, enhance, and maintain internal platforms and workflows using SharePoint Online, Power Automate, Power Apps, Power BI, and Teams.
Develop and maintain scalable data structures (e.g., lists/metadata) and automated workflows that support intake, routing, approvals, notifications, and reporting.
Implement fixes and enhancements based on UAT outputs and business requirements; troubleshoot workflow issues, performance bottlenecks, and permission conflicts.
Ensure solutions are user-friendly, accessible, and aligned with brand/compliance standards.
Business Process & Systems Analysis
Lead analysis and design of existing and future-state business processes spanning multiple stakeholder groups; document problem statements, process flows, gap analyses, and solution recommendations.
Develop scalable, repeatable processes that improve efficiency and speed delivery; define success metrics and establish plans to track and measure outcomes.
Lead/participate in backlog management and prioritization for assigned workstreams and projects.
Cross-Functional Collaboration & Delivery
Partner with Internal Communications stakeholders and cross-functional teams to shape solutions end-to-end (requirements 12 UX 12 architecture 12 development 12 launch 12 iteration).
Communicate technical concepts in clear, business-friendly language and provide guidance on build/design decisions.
Maintain documentation (workflows, schemas, change logs, and architecture) and support release/version management.
Employee Communications Platform Support (Digital Channels)
Provide technical and troubleshooting support across employee communications platforms and channels including ComcastNow, Viva Engage, Viva Connections, Vimeo live broadcasts, EmailOpen, and Communicator.
Leverage analytics (e.g., Adobe and SWOOP) to assess effectiveness and share insights with internal clients.
Stay current on Microsoft 365 feature updates and recommend improvements to the employee experience.
Copilot-Based Agent Support
Gather and document business needs into clear user requirements for technical partners supporting a Copilot-based internal agent; support UAT and iterative improvement cycles.
Collaborate with technical teams using established Copilot Studio development processes and tools where applicable (e.g., environment access, ALM basics, developer tooling).
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what9s right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Agile Methodology, Digital Communications, Metrics Analysis, User Experience (UX) Design, Web Metrics
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That9s why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality12to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the on our careers site for more details.
Education
Bachelor9s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
7-10 Years
