What you'll be doing...Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. As a SaaS leader, we know our talent is the most important component to our success. This role is responsible for deploying expansion orders for Extended View Cameras into Verizon Connect. You will be the central point of contact post initial sale and responsible for the implementation of hardware, software and training to achieve an effortless customer onboarding experience.
What we're looking for...Support Verizon Credo through adherence to company policies, processes and practices
Proactive customer communications to ensure timely action on any customer escalations throughout onboarding period
Ensure all processes are documented and efficiently working for all implementation projects
Ensure all required reports are developed and distributed
Collaborate with Sales, Customer Success and Financial Teams to accelerate time to value.
Understand and analyze various drivers impacting key metrics and outcomes to provide fact-based recommendations to Deployment Teams.
Additional Job DescriptionProvides customers with account support for a Verizon product or solution. Drive customer satisfaction of a Verizon product or solution across a variety of technical and non-technical support functions whose goal is to fulfill customer contract requirements. Support the transition of client projects from development through delivery. Act as a trusted advisor, focused on the goals of the customer and ensure a product or solution is being installed and/or utilized effectively to increase customer loyalty.
Ensure timely action on any customer escalations.
Ensure all processes are documented and efficiently working.
Understand and analyze various drivers impacting key metrics and outcomes to provide fact-based recommendations to sales teams and our customers.
Responsible for providing account support for portfolio of clients, where the goal is to maintain revenue and add upsells and cross-sells where possible. While being a main point of contact and responsible for maintaining long-term relationships, tends to be more reactive to their clients needs, with some work being transactional.
* Answer customers' questions about products, prices, availability, product uses, and credit terms.
* Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
* Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
* Provides ongoing account support for clients.
* Recommend products to customers, based on customers' needs and interests.
* Provide project support under the guidance of the Lead PM for multiple medium-to-large projects.
* Serving as a point of contact for all service related matters to ensure customer satisfaction.
* Make recommendations that aid in the completion of projects within a product or functional area successfully.
* Leading efforts to escalate across internal groups to resolve issues impacting customer service.
You'll need to have:- Bachelor's degree or four or more years of work experience.
- Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
- A strong sense of ownership, attention to detail, service orientation with the ability to identify and surface new process and product improvement opportunities
- Presentation skills, including the ability to create presentations using MS PowerPoint and experience presenting to all levels of an organization
- Facilitation, change management, and problem-solving experience
- Demonstrated success in complex projects
- Demonstrated ability to effectively communicate to internal and external stakeholders with a focus on collaboration and execution
- Proven ability to thrive in a fast paced environment
Even better if you have one or more of the following:If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours40
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $69,500.00 - $114,000.00.
