Role description
Mandatory skills
Windows Server Administration LinuxUnix Administration Splunk Dynatrace Application Monitoring Troubleshooting Incident Change Management Remedy JIRA Root Cause Analysis Production Support
Primary Skills MS Windows Admin Linux Admin SplunkDynatrace
3 years of Splunk andor Dynatrace Must be able to work with these tools fluently using just keywords from an application issue to find root cause Ability to set up monitoring within these tools is a plus
Strong knowledge of UNIXLINUX and Windows server with Administration experience
Previous experience with Remedy incidentschangesPKEPBI and JIRA
Strong analytical and troubleshooting skills Ability to pinpoint where an issue may be occurring based on experience and information gathering ability
Strong verbal communications skills ability to maintain focus of a group of people on application related triage calls
Strong written communication skills via email etc Must be able to summarize issues document steps to resolution communicate with executives etc
Able to work in a complex environment with little management oversight
