Responsibilities
The Director of Spa & Wellness reports to the Vice President of Spas & Wellness. Responsible for the planning, directing, and managing Spa operations to ensure high quality and profitable products and services for Spa customers. The Director of Spa & Wellness has the responsibility to ensure the achievement of sales goals, business objectives, and profitability.
Examples of Duties, includes but is not limited to the following:
Develop, monitor, and enforce the Spa’s policies, processes, and procedures.
Establish a price schedule for services to maximize profitability of operations without reducing the volume of business and customers.
Develop a wide range of beauty and fitness services for spa customers and oversee the marketing efforts.
Responsible for the recruitment, training, scheduling, supervision and performance of the Spa personnel.
Coordinate and communicate with outside vendors to maximize relationships, profitability, performance, and service standards while maintaining the first-class condition of the Spa.
Ensure department compliance with Fontainebleau Miami Beach policies, procedures, and programs.
Prepare and oversee the department's financial goals.
He/she will also be responsible for overseeing and directing the product retailing operations at the spa
Responsible for projecting a positive image within the facility, maintaining an atmosphere of cooperative teamwork that emphasizes customer service and satisfaction
Perform other related duties as required.
Qualifications
- Bachelor’s degree or combination of four years relevant education and experience.
- Five years experience as a Director of Spa in a high volume, complex environment.
- Thorough knowledge of full range of spa services and therapies.
- Ability to read, write, and understand English.
- Well organized and demonstrated strong problem solving skills.
- Effective leadership, supervisory, and management skills.
- Budgeting and analytical skills.
- Ability to communicate effectively and establish and maintain effective working relationships with clients, management, and staff.
- Maintain confidentiality of guest information and pertinent resort data.
