Solutions Specialist

Symbiotic Group, Inc.

$75K — $95K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • University Undergraduate Degree or College Diploma in Engineering
  • 5+ years selling or delivering industrial engineered solutions
  • 2-5 years architecting industrial engineered solutions
  • Experience in the full sales cycle from specification to closing
  • Knowledge of process control systems and related instrumentation
  • Excellent communication and customer service skills
  • Curiosity in learning and innovation

Responsibilities

  • Collaborate with Account Management on customer support
  • Provide lifecycle support for DeltaV control system customers
  • Support strategic initiatives for automation business health
  • Assist in proposal development and scoping solutions
  • Maintain up-to-date knowledge of DeltaV product portfolio
  • Conduct market analysis regarding competitors' offerings
  • Utilize CRM for managing sales funnel and customer engagement

Benefits

  • Flexible working schedules with hybrid remote options
  • Competitive compensation package with RRSP matching
  • Comprehensive benefits including medical, dental, and vision coverage
  • Promotes work-life balance with above-market paid time off
  • Structured training and development programs for continuous learning
  • Access to mentorship program for professional growth
  • Opportunity to participate in an award-winning wellness program
Full Job Description
What you will be doing in the role of Solutions Specialist:

Working in collaboration with Account Management, the Solutions Specialist will be capable of completing the following core competencies in an independent or autonomous capacity with a high level of success:
  • Working directly with our install base of DeltaV control system customers
    • Lifecycle support including expansion, upgrades and system integrity
  • Support and monitor strategic initiatives to maintain the health of the automation business unit
  • Actively support proposal development through executive summary writeup, proposal structure guidance as well as scoping and solution development.
  • Maintain knowledge of the DeltaV Product portfolio and related applications; learn new requirements as need arises
  • Gain and maintain detailed knowledge of competitors' offerings and sales organizations including market direction, pricing strategies and capabilities
  • Regular use of CRM for managing sales activities including but not limited to:
    • Funnel Management and identifying target customers
    • Engaging in proactive and regular follow-up on leads and opportunities to maximize sales success


Knowledge and skills required for the role:
  • University Undergraduate Degree or College Diploma in an Engineering Discipline
  • 5+ years of experience in selling or delivering industrial engineered solutions or similarly complex offerings
  • 2-5 years of experience in selling or architecting industrial engineered solutions
  • Experience in the full sales cycle from specification to negotiation through to closing
  • Knowledge of process control equipment, process controls systems, and its connection to our instrumentation, valve products, other technologies
  • Knowledge of industrial maintenance practices, project and engineering practices, plant operations and similar functions at industrial facilities
  • Knowledge of Industrial Control System maintenance activities
  • Excellent communication, interpersonal and customer relation skills
  • Excellent customer service skills
  • Curiosity!

What we give YOU!
  • Flexible working schedules, including hybrid remote work programs
  • A competitive compensation package, with RRSP-matching
  • Comprehensive benefits coverage (medical, dental, vision, EAP & on-demand virtual health care)
  • A culture that promotes healthy work-life balance with above-market paid time off
  • A structured training and development program and opportunities for continuous learning
  • Access to Lakeside's Mentorship Program-empowering growth and inspiring connection through shared knowledge and support
  • Opportunity to participate in an award-winning wellness program!

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