*This is an existing vacancyABOUT THE ROLEAs a Solutions Engineer at Spellbook, you'll be the technical backbone of our sales organization. Partnering closely with our Account Executives, you'll ensure prospects have a frictionless evaluation experience, from first login through trial to close. You'll own the technical side of the buying journey: resolving setup and authentication issues, answering security and data privacy questions with confidence, connecting integrations for mid-market and enterprise customers, and giving prospective customers the assurance that Spellbook fits securely into their practice. This role is fully remote and open to candidates located in Canada.
RESPONSIBILITIES- Partner with Account Executives to support prospects throughout their evaluation, serving as the technical trusted advisor across the sales cycle.
- Resolve setup, authentication, and app download issues for prospects pre-trial so evaluations start smoothly.
- Field technical support, security, and data privacy questions from prospects and customers.
- Speak confidently to the benefits of our data security certifications and compliance standards (e.g., SOC 2, HIPAA) with legal, IT, and security stakeholders.
- Connect and configure existing integrations for mid-market and enterprise customers.
- Support large-scale document and data migrations for new and prospective customers.
- Provide front-line fixes for bugs and functionality issues affecting in-trial accounts, escalating to Engineering when needed and owning issues through resolution.
- Support technical demonstrations and proofs of concept that address prospects' unique business objectives.
- Work cross-functionally with IT to complete RFPs and security questionnaires as part of the sales cycle.
- Create and maintain technical content and documentation so prospects and customers are successful using Spellbook.
- Become a product expert across the Spellbook platform and understand the competitor landscape.
- Perform any additional tasks assigned by management that contribute to the improvement of the sales team or achievement of revenue goals, including but not limited to attending events/conferences or hosting internal training sessions.
QUALIFICATIONS- 2+ years of experience in a solutions engineering, sales engineering, technical support, or similar customer-facing technical role, ideally in SaaS or B2B environments.
- Strong understanding of security and data privacy frameworks (e.g., SOC 2, HIPAA, GDPR, PIPEDA) and the ability to articulate their business benefits with confidence.
- Experience troubleshooting authentication (e.g., SSO/SAML), application deployment, and account setup issues.
- Hands-on experience connecting and configuring software integrations for mid-market and enterprise customers.
- Familiarity with large-scale document and data migrations.
- Able to clearly articulate technical concepts and business benefits to both technical and non-technical audiences, including lawyers and IT teams.
- Strong ability to understand customer pain points and position solutions that meet their needs.
- A self-starter with a bias towards action, energized by a fast-paced environment and able to thrive in an unstructured one.
- Effective verbal and written communication skills and ability to collaborate effectively within a distributed team.
- Proficient with tools like HubSpot, or equivalent, for tracking and managing customer interactions.
- Must be legally entitled to work in Canada.
NICE TO HAVES- Experience in a startup environment, demonstrating adaptability and resilience in fast-paced settings.
- Familiarity with the legal tech space, understanding its unique challenges and opportunities.
- Previous experience in a high-growth scaling tech company, showcasing your ability to navigate rapid change and drive results.
- Experience delivering product demonstrations and technical presentations to business and technical stakeholders.
- Experience deploying or administering Microsoft 365 / Word add-in environments.
- Comfort using AI tools responsibly to support tasks such as research, drafting, or data review.
WHY JOIN SPELLBOOK?- Embrace autonomy and accountability in a flexible work environment; we focus on outcomes and empower you to determine how to get the job done
- Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
- Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
- Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
- Secure your stake in our success; you'll receive competitive stock option grants as a pivotal early employee
