Telnyx

Forward Deployed Engineer (Remote)

Telnyx • $110K — $130K *
US-AnywhereRemote in United States
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • CS degree or equivalent experience
  • 3+ years in software development or technical consulting
  • Proficient in multiple programming languages: Python, Node.js, Go
  • Strong understanding of APIs and event-driven architecture
  • Exposure to real-time communications technologies like SIP and WebRTC
  • Analytical problem-solving skills for technical troubleshooting
  • Ability to facilitate high-stakes conversations with customers

Responsibilities

  • Embed with enterprise customers to understand their workflows and integration challenges
  • Develop and implement custom solutions using Telnyx APIs and AI technologies
  • Lead proof of concepts (POCs) and production launches from concept to live deployment
  • Ensure customer success by supporting the transition to live and stable solutions
  • Work with Product and Engineering to inform development based on customer feedback
  • Document technical processes and create maintainable solutions for customer handoff
  • Resolve complex integration issues by collaborating with customer teams

Benefits

  • Opportunities for travel to customer sites for hands-on engagements
  • Engagement in real-world projects with enterprise-level impact
  • Exposure to cutting-edge technologies like AI and telecommunications
  • Possibility for career growth within a high-growth SaaS environment
Full Job Description
The Role

We're looking for a Forward Deployed Engineer to join our team. You'll embed directly with enterprise customers to architect and ship production systems on Telnyx's global network-voice, messaging, AI, and wireless. This isn't about demoing products; it's about building real solutions that work at scale.

This role would suit a technical professional who thrives at the intersection of engineering and customer success. You're equally comfortable debugging SIP traces as you are leading a whiteboard session with a customer's engineering team. The ability to own outcomes from POC to production go-live is essential.

This role has 10-30% travel to customer sites for deployments, workshops, and escalations.

Responsibilities
• Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges firsthand
• Build and deploy custom implementations: AI Voice Assistants, Telnyx APIs (Voice, Messaging, Fax, Wireless), WebRTC
• Lead POCs, pilots, and production launches from whiteboard to go-live
• Own customer outcomes-stay engaged until the solution is live and stable
• Collaborate directly with Product and Engineering to shape the roadmap based on field insights
• Create clear technical documentation, runbooks, and maintainable solutions for handoff
• Troubleshoot and resolve complex integration issues alongside customer teams

What We Are Looking For
• CS degree or equivalent experience
• 3+ years building software or doing technical consulting
• Proficiency in multiple languages: Python, Node.js, Go-you're more dangerous in some than others
• Strong API fluency, event-driven thinking, and cloud-native instincts
• Exposure to SIP, WebRTC, or real-time voice/messaging systems
• Ability to translate "it's not working" into root cause
• Comfortable working on customer sites and in high-stakes technical conversations

Bonus Points For
• Experience with AI voice assistants, STT, or LLM-based conversational systems
• SQL proficiency (Postgres, MySQL, Oracle)
• ETL and data wrangling experience
• DevOps fundamentals (Docker, Kubernetes, CI/CD)
• Background in telecom, CPaaS, or high-growth SaaS
• Security mindset (IAM, encryption, audit logging)

#LI-RH1

About Telnyx

Telnyx is a leading provider of cloud communications software and IPaaS solutions that enable businesses to easily connect, communicate, and collaborate. The company's platform provides voice, messaging, and other communications services to businesses of all sizes, with a focus on providing high-quality, reliable, and scalable solutions. Telnyx's customers include leading technology companies, startups, and enterprises across a range of industries, including healthcare, finance, and e-commerce. The company is headquartered in Chicago, Illinois, and has offices in Dublin, Ireland, and London, United Kingdom.
Learn more about Telnyx
Size
500 employees
Industry
Transportation
* Ladders Estimates

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