Job Title: Solutions Engineer
Group: Solutions Engineering
About the Role
The Solutions Engineer will interface with customers to identify their needs and collaborate with various engineering and operation departments to ensure a plan is in motion to improve the customer's experience. This position requires high-level thinking to architect solutions across a variety of hardware and a passion for focusing and committing.
Working on this technology, you will have the opportunity to have a major impact on the implementation and quality of Quvia's next generation products. Our environment cultivates innovation and rapid product iteration within a creative solution space. We need a dedicated, organized, and efficient professional who thrives on being integral to a fast-paced startup environment. We need your skills as an excellent communicator who can set appropriate expectations, keep everyone apprised of progress and action items, manage project plans, balance workloads, and ensure we meet our commitments. You also excel at dealing with the complexities associated with large enterprise customers.
What You'll Do
- Collaborate with sales and product teams to understand customer requirements and design tailored satellite communication solutions.
- Conduct site surveys and feasibility studies to determine the best solutions for new customers
- Oversee the installation, configuration, and testing of Quvia systems across different business verticals.
- Troubleshoot complex issues during the POC phase and work with customer, QA and Engineering teams to deploy fixes as needed.
- Develop and maintain comprehensive documentation for all solutions and services provided.
- Act as a technical advisor to customers, offering guidance on best practices and optimal usage of terrestrial and satellite communication systems.
- Conduct training sessions and workshops for customers and internal teams on the operation and maintenance of Quvia products and their value proposition.
- Stay updated on the latest advancements in Quvia systems.
- Coordinate with cross-functional teams, including sales, product management, systems, engineering, QA, and service delivery, to ensure successful project execution.
What You'll Need
- Bachelor's or Master's degree in Electrical Engineering, Telecommunications, Computer Science, or a related field.
- At least 3 to 5 years of experience in satellite and terrestrial communications, with a focus on multi-link architecture.
- At least 3 to 5 years of previous experience with networking concepts and RF engineering.
- Proven knowledge and understanding of managing virtual infrastructure using VMware vSphere, Hyper-V, or KVM.
- Experience with Next-Generation Firewalls (NGFW) and SD-WAN platforms such as Palo Alto, Fortinet, Cisco (Meraki/Viptela), or similar enterprise solutions.
- Satellite communication (SATCOM) systems knowledge and experience is a plus.
- A thorough understanding of computer hardware, and operating systems.
- Experience with automating workflows to support demos and any other ad-hoc activity during POCs.
- Strong communication and interpersonal skills, with the ability to effectively convey technical information to non-technical stakeholders.
- Project management experience and the ability to handle multiple tasks simultaneously.
What We'll Offer
- Connectivity and content engineering and business knowledge
- Opportunity to work in cross-functional teams
- Competitive Salary
- 401(k) with 100% match up to 4.0% after one year of service
- Competitive health benefits, including optical and dental
- Life Insurance
- Performance Bonus
- Flexible paid time off policy
- Monthly Phone Allowance
Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at [redacted].
