Solutions EngineerAs a Solutions Engineer at Extend, you'll act as the primary technical interface for customers evaluating Extend and own pre-sales deals end-to-end. We're looking to hire engineers who obsess over customer pain, relentlessly focus on the details, operate with high agency, and love chasing deals.
Role- Own customer relationships, with a focus on pre-sales deal cycles
- Design and architect solutions to solve complex customer problems using Extend as the primary tool
- Give compelling product demos that translate complex technical concepts into easy-to-understand value propositions
- Run and manage POCs from planning through execution, ensuring prospects hit their success criteria
- Inspire confidence with technical champions by answering deep technical questions (API architecture, security, parsing mechanisms, on-prem deployments)
- Diagnose and resolve technical issues quickly when customers encounter problems with schemas, prompts, and processor configurations
- Partner closely with Account Executives to flip technical champions and progress deals
ImpactEnsuring our customers can successfully deploy LLMs into production is critical, and comes with never before seen challenges. We need to make sure we're world class at this.
Here's a few of the complex problems you'll be working on:
- How do we enable enterprises to gain confidence in deploying AI?
- How do we architect the ideal evaluation experience for customers?
- How do we enable customers to become experts at using our product?
- How do we help customers understand tradeoffs between latency, cost, and performance, and make the best decision for their use case?
What We're Looking ForRequired Qualifications- 3+ years of experience in a Sales Engineering or Solutions Engineering role, with at least 1+ years, and a strong track record, of leading pre-sales deals
- Proven track record selling technical products to developers and technical decision makers
- Strong technical foundation with the ability to discuss architecture, APIs, and integration patterns fluently
Key Attributes- Learns extremely fast - You'll need to ramp up quickly on our product and stay current with rapid changes
- Exceptional interpersonal skills - You give energy rather than take it away and leave people feeling better than before
- Strong listening skills and curiosity - You deeply understand customer problems before prescribing solutions
- Resilience and problem-solving mindset - When prospects bring up issues, your response is "No problem, here's how we can help"
- Intellectual honesty - You never bullshit. When you don't know something, you admit it and follow up quickly with the answer after the call
- Presentation skills - Comfortable presenting to technical and executive audiences alike
Location & CultureThis is an in-person role in NYC. We work in a high-performance culture where everyone has outsized impact. If you're excited about working at the pace of a startup (we work hard and long hours), building something transformative, and joining at the perfect inflection point, we'd love to hear from you.
BenefitsBeyond the below, we care deeply about each of our candidates on a personal level. We take the time to understand your needs to craft a package designed for you:
- Insurance - 90% health insurance premium coverage
- Relocation - for candidates based outside of NYC
- Unlimited PTO policy - we trust everyone like owners, take what you need
- Daily lunch & snacks covered (plus dinner if you're in the office late) - you'll never go hungry and you help pick the snacks
- Unlimited token / tooling access - no handicaps on your productivity
- Learning and development investment - we invest heavily in our team and support your growth
