Solutions Consultant (US)

Nory AI

$90K — $130K *
Food & Beverages
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience in Solutions Consulting or Sales Engineering within restaurant technology, especially a multi-product hospitality platform.
  • Ability to discuss POS, payroll, and inventory systems credibly with minimal assistance.
  • Strong commercial judgment that inspires trust from Account Executives in client interactions.
  • Comfortable with ambiguity and skilled in building structures in an evolving role.
  • Located in the United States, preferably on the East Coast, with willingness to travel regularly.

Responsibilities

  • Validate solutions for significant deals alongside the Sales team, ensuring alignment with client systems.
  • Conduct technical scoping for complex sales opportunities, identifying and addressing potential blockers early.
  • Establish domain credibility by sharing real-world restaurant and hospitality experiences during client engagements.
  • Facilitate engaging demos that prioritize authentic operator insights over scripted presentations.
  • Develop and document scalable solutions consulting assets like playbooks and competitive analysis tools.
  • Collaborate with Product and Customer Success teams to identify product gaps and ensure smooth transitions post-sale.
  • Shape and refine the Solutions Consulting function from the ground up in the US, collaborating closely with a UK counterpart.

Benefits

  • Meaningful equity with standard 4-year vesting and 1-year cliff, promoting ownership culture.
  • Comprehensive health, dental, and vision insurance covering both employees and dependents.
  • 401k plan with company match up to 4% for retirement savings.
  • 20 days of paid time off plus public holidays for work-life balance.
  • 12 weeks paid parental leave for birthing parents, and 4 weeks for non-birthing parents.
  • Annual $1,000 personal development budget to encourage continuous learning.
  • $250 budget for setting up a home office workspace to improve remote productivity.
  • Opportunities for frequent travel to London and Dublin, along with regular offsite events and social gatherings.
Full Job Description
Solutions Consultant to join our growing Sales team as our first Solutions Consulting hire based in the US. In this role, you9ll have the unique opportunity to build our US Solutions Consulting function from the ground up, becoming the technical and commercial credibility behind our most complex deals.

What you9ll be doing:
  • Own solution validation on our biggest deals: Partner with Sales on strategic, mid-market and enterprise opportunities across the US - running discovery, mapping how Nory fits into a prospect9s existing systems, and building the confidence a sceptical buyer needs before they9ll commit.
  • Own technical scoping on complex deals: Map how Nory fits into a prospect9s existing systems - POS, payroll, inventory - and catch anything that could block or derail a deal long before it gets there.
  • Build deep domain credibility: Speak fluently about the day-to-day of running a restaurant or multi-site hospitality business - labour, food cost, waste - so prospects hear a fellow operator, not a script.
  • Run demos that don9t feel like demos: Bring real operator credibility into the room. You9ll talk to prospects candidly about the pain you9ve lived, not read from a script, and know when to speak, what to leave out, and when to bring the deal team back in.
  • Build the assets that make the function scale: Playbooks, demo environments, competitive battlecards - the stuff that means this doesn9t just live in your head.
  • Close the loop with Product and Customer Success: Surface product gaps and workflow nuances early, and hand off cleanly to CS so nothing falls through the cracks after signature.
  • Help build the playbook, not just follow it: This is Nory9s first Solutions Consulting hire based in the US. You9ll shape how this function runs here from day one, working alongside our UK-based Solutions Consultant rather than inheriting a finished process.


What you9ll bring:
  • Solutions Consulting or Sales Engineering experience in restaurant technology: ideally with a comparably complex, multi-product hospitality platform.
  • Genuine technical range: you can map and talk credibly about POS, payroll, and inventory data flows without needing someone else to translate for you.
  • Sharp commercial instinct: the kind of judgement that means an AE trusts you alone in a room with a prospect - you know what to say, what to hold back, and when to bring in the rest of the deal team.
  • A self-starter9s comfort with ambiguity: this function is still two people. You9ll be building your own structure here, not working inside someone else9s.
  • Based in the United States, ideally on the East Coast, with the flexibility to travel regularly to be in front of customers.

Nice-to-haves:
  • Direct multi-unit hospitality operator experience - having actually run or worked inside restaurant operations builds a kind of credibility that9s hard to fake
  • Comfort building reusable assets like playbooks, prototypes, or demo environments
  • Data or analytics literacy

If you9re excited by what we9re building, we9d love to hear from you-even if you don9t tick every box.

What you9ll get in return:

Meaningful equity with standard 4-year vesting and 1-year cliff - at Nory everyone is an owner!

Health, dental, and vision insurance with employee cover and dependent cover

401k with company match up to 4%

20 days paid time off, plus public holidays

12 weeks paid parental leave for birthing parent, and 4 weeks of paid leave for non-birthing parent

$1,000 annual personal development budget + quarterly book budget

$250 home office workspace budget

Frequent travel to London and Dublin and regular offsites & socials

And much more

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