Career Area:Product Support
Job Description:Caterpillar is looking for a
Solutions Architect Representative to join our Customer Solutions Core Region (CSCR) division!
Role Summary:The
Solutions Architect Representative is an individual contributor responsible for designing and enabling integrated solutions that align products, services, digital capabilities, and processes to deliver defined customer or business outcomes.
This role operates across functions to translate complex needs into scalable, repeatable solution designs, bridging strategy and execution. The Solutions Architect Representative influences solution direction and adoption through expertise, systems thinking, and cross functional collaboration, without direct people management responsibility.
What You'll Do (Job Duties)- Design end to end solutions by integrating equipment, services, digital tools, and operational processes to address customer, site, or business challenges.
- Cross Functional Collaboration: Partner with product, services, digital, sales, dealer, and regional teams to ensure solutions are technically viable, commercially sound, and operationally deliverable.
- Outcome Driven Problem Solving: Analyze complex, ambiguous problem spaces and translate requirements into structured solution architectures that focus on measurable outcomes rather than individual components.
- Solution Enablement & Scaling: Support the development of solution frameworks, playbooks, and enablement materials to drive consistent adoption and repeatability across regions and teams.
- Stakeholder Influence: Communicate solution concepts clearly to diverse audiences, influencing decisions and alignment without formal authority.
- Continuous Improvement: Contribute to the evolution of solution offerings by incorporating feedback, lessons learned, and emerging capabilities into future designs.
What You Have (Core Skills)Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Extensive knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Extensive experience and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Strategic Thinking: Working Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
Relationship Management: Working knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Top Candidates Will Also Have- Bachelor's degree, or equivalent years of professional, job-related experience.
- Previous work experience with Caterpillar dealers in the Sales, Operations, or Marketing space.
- Previously demonstrated experience in a staff role that required management of multiple projects and senior leadership report-outs.
- Working knowledge of dealer or distribution networks, including collaboration with sales, service, and channel partners.
Additional Information- Locations for this position are in Peoria, IL, Cary, NC, or Irving, TX
- Relocation assistance available.
- Up to 25% travel.
Summary Pay Range:$128,470.00 - $192,710.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
* These benefits also apply to part-time employees
Posting Dates:July 31, 2026 - August 10, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
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