Role Overview:This role is for a Microsoft Dynamics CRM Functional Consultant with extensive experience in the IT industry, focusing on managing requirements and proposing solutions. The consultant will be responsible for driving requirements, analyzing, and recommending optimal solutions to customers, particularly within the Insurance sector in North America and India. Key aspects include coordinating between the implementation team and business stakeholders to ensure successful solution delivery.
Key Responsibilities:- Responsible for driving the requirements, analyzing and proposing the best solution to customer.
- Responsible for the coordination between the TCS implementation team and business stakeholder to drive the solution in the right path.
- Responsible for requirement walk through with all the stakeholders.
- Responsible for requirement documents, process map, use case diagrams and workflow diagram.
Required Skills:- Extensive experience in requirement gathering, gap analysis and mapping business requirement to system requirement.
- Extensive knowledge & insights in Insurance industry & customer base in the North America and India.
- Strong communication and presentation skills with the ability to articulate technical information to non-technical individuals.
- Strong interpersonal, communication, and leadership skills to drive change.
- Proficiency in Microsoft Dynamics 365 CRM Functional.
Qualifications:- 10+ years experience in IT Industry in managing requirements in multiple accounts as a Dynamics CRM and Power Platform functional consultant.
Preferred Skills:- Have good knowledge in quality assurance of software implementation.
- Good at gathering functional and non functional requirement.
- Extensive knowledge in waterfall and agile mode of software implementation.
- Understanding of TCS product and capability offerings.
