About The Role:We're looking for a
Solutions Architect to own the technical health, adoption, and growth of some of Middesk's Mid Market and Scaled book of business. In this role, you'll work cross-functionally with Sales, Customer Success, Product, and Engineering to ensure customers realize the full value of Middesk-from initial implementation through long-term partnership.
You'll serve as a trusted technical advisor to customers: understanding their business, designing and guiding integrations, troubleshooting complex issues, and proactively identifying ways to improve performance, expand use cases, and reduce risk. Beyond direct client impact, your expertise will influence Middesk's product direction as you collaborate with cross-functional teams to shape our roadmap and GTM strategies.
Reporting to the Director of Solutions Engineering, this is a highly visible, customer-facing role in a high-growth, execution-driven environment. We're looking for someone equally comfortable diving into API logs and data workflows as they are presenting recommendations to senior stakeholders.
What You'll Do:- Own the technical relationship for key accounts by acting as the primary technical point of contact and building strong relationships with customer product, engineering, and account management teams.
- Drive successful onboarding and implementation by partnering with Sales and Customer Success to transition new customers into production, from scoping and integration design to architecture review and go-live.
- Ensure ongoing reliability and performance by monitoring account health, usage patterns, and key technical metrics, identifying risks early, and coordinating with internal teams to resolve issues quickly.
- Become a product and domain expert by developing deep expertise in Middesk's APIs, data products, and verification workflows to guide customers on best practices and new capabilities.
- Troubleshoot and unblock complex problems by diving into logs, payloads, and data workflows to investigate issues, reproduce edge cases, and partner with Support and Engineering on durable fixes.
- Advise on architecture and integrations by helping customers design scalable, resilient workflows and integrations that align with their compliance, risk, and operational needs, especially in high-volume or regulated environments.
- Champion the voice of the customer internally by synthesizing feedback and feature requests and collaborating with Product, Engineering, and Design to influence the roadmap and improve customer experience.
- Create and maintain technical enablement by contributing to documentation, implementation guides, runbooks, and reusable assets that help customers and internal teams move faster and more confidently.
Who You Are:- 5+ years in a customer-facing technical role such as Solutions Architect, Technical Account Manager, Solutions Engineer, Customer Engineer, Implementation Engineer, Forward Deployed Engineer or similar
- Experience supporting B2B SaaS products with API-first or data-centric integrations
- Strong familiarity with APIs, data workflows, and SQL-you're comfortable reading and debugging requests/responses, exploring data, and collaborating closely with engineering teams
- Proven track record working with mid-market and enterprise customers, ideally including fintechs, financial institutions, or other regulated companies with complex integrations
- Comfortable owning a portfolio of accounts-prioritizing effectively, context-switching across customers, and managing multiple projects at once
- Excellent communicator who can translate between technical details and business impact for different audiences (engineers, product managers, risk/compliance, and executives)
- Problem solver with a bias toward action-you're motivated by digging into ambiguous issues, finding root causes, and driving them to resolution
Nice to Have:- Familiarity with identity verification, fraud, compliance, or onboarding workflows in regulated industries (e.g. banking, fintech, insurance)
- Early-stage startup experience owning documentation, cross-team enablement, and customer education
