About the RoleYou'll report to the Head of Solutions Architecture and work closely with product, engineering, marketing, and partner teams - serving as the technical bridge between prospects evaluating our platform, customers deploying it, and the internal teams driving its evolution.
Your days will be a mix of engaging prospects and existing customers through technical storytelling, building and executing proof of value (POV) plans, and ensuring real-world requirements are clearly translated into product feedback. You'll be expected to carry a high volume of concurrent engagements, stay highly organized, and make confident decisions about where to focus without waiting for direction.
What You Will Do- Own all pre-sale technical activities end-to-end from discovery through POV completion and close, collaborating closely with customers to demonstrate how Harmonic simplifies data protection for the GenAI era
- Work as part of the US/North America sales team to close new business opportunities and support existing customers throughout the lifetime of their contracts
- Act as the voice of the customer internally, clearly translating technical blockers and requirements into actionable product feedback
- Work closely with product and marketing to turn deep technical insights into compelling content and messaging
- Contribute to the SA team's technical assets library - demo environments, integration scripts, POV playbooks) so the whole team moves faster
- Stay on top of the competitive landscape to help shape our story and spotlight what makes Harmonic stand out
What You Bring- A proven track record in a solutions engineering or presales engineering role in the enterprise security space
- Hands-on, day-to-day experience with AI productivity tools - both browser-based (ChatGPT, Gemini, Perplexity) and application-integrated (Claude, Claude Cowork, GitHub Copilot, Cursor) - and a practical understanding of how these tools handle sensitive data in enterprise environments
- Demonstrated ability to thrive in fast-moving environments. Highly organized, able to manage competing priorities and a high volume of concurrent engagements, context-switch quickly, and make sound judgment calls about where to focus without waiting for direction
- Hands-on experience deploying and managing software in enterprise environments, including working with MDM solutions such as Intune, JAMF, and Kandji
- Comfort operating in ambiguity. Confident using new tools and environments, and troubleshooting live issues under pressure
- Scripting experience (Python, shell, PowerShell, or similar)
- A proactive, hands-on mindset. You take ownership, solve problems independently, step up for new challenges, and support the people around you
Nice to Have- Experience in customer-facing post-sales roles such as technical customer engineering or technical account management
- Familiarity with value-driven solution selling. Able to connect technical capabilities directly to customer business outcomes and articulate ROI throughout the sales cycle
Why Join UsWe're building a new category at the intersection of AI adoption and enterprise security, and this role sits right at the center of that. We believe today's talent is tomorrow's success, and we're committed to creating an environment where you can do the best work of your life.
- Competitive pay and meaningful equity with a direct stake in Harmonic's success
- Comprehensive benefits, pension plan, generous PTO, and flexible hybrid work
- A small, passionate team that values transparency, creativity, and learning
- Thoughtful leadership that cares deeply about growth, impact, and people
- Annual global offsites (we're headed to Mexico City this fall!)
- The chance to directly shape both our product and our culture as we build a category-defining company
